KEFLAVIK INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

The car was pretty beat up. Supposedly an upgrade that I should not have agreed to. The car has so many dents and rattles. Worst rental car I have ever rented.

Professional staff and big selection!

Easy to use with great loyalty reward points

Their services were excellent.

The only comment I can make is a mix up on paper work. At one point we were expecting a Hyundai I35 and ended up with a VW polo. Though this car served our purpose well it may have been nice to have that little more space.

Some of the small cars were a little banged up or missing hubcaps. On the exterior, ours was fine, but they left trash in the back floorboard! I guess we got what we paid for.

The pick up service was excellent and very quick. We were surprised how nice the car was as well and that the car had a GPS.

Seamless experience

The "prepaid fuel" option was quite misleading, the staff suggested was going to be cheaper - which is only the case when the full tank is actually used. It felt like a try to squeeze extra money.

Gold car was wonderful to deal with. Nice car, low kilometres, economical to drive, clean inside and out. We reviewed the car together with the gold car representative for any previous damage. We felt confident that the car would get us around Iceland without any surprises. Check in was prompt and courteous. We would definitely use gold car again. They did offer insurance if we wanted it, and we were ready with documents to turn it down. There was no hard sell.

Easy car was easy to use, and delivered what they promised. We were satisfied with the process. When reading data in the website, we understood that we might get an up sell, and were ready with appropriate documents.

1. Provide unresonalble class of the car, the land rover should be Premium SUV class and it is not the same as nissan xtrail. The car price of Land rover could be 2 or 3 times higher than Xtrail how can AVIS put it in the same class? this is unfair for customer! 2. Provide mulfunction car to customer. Your staff said The Nissan Xtrail car is the brand new one that use only 8000 km. But it show speed fault. The car speed that was checked with speed limit on the road has 10km/h different from the speed shown in the car instrument panel. This caused me a lot problem for controling speed and it delay my trip a lot! 3. Your staff lied to me that the car don’t have built in GPS so i need to add more cost to borrow the GPS from AVIS but actually there is in the CAR! This make me feel very bad that AVIS is unreliable and untrustable. From these 3 reasons, I won’t use your service again and won’t recommend anybody to use your brand.

Already booked online but still had to wait for more than half an hour.

We were confused that Rhodium was not sign posted anywhere. A member of airport staff had to tell us to go to Gold Cars. Otherwise all was well however I would have liked someone to receive the vehicle back from us to confirm that there would be no damages charges.

See Rhodium comments...not sure of responsibilities

The car I rented outside was not clean and had many damage when I picked up was cold weather, strong wind and snowing hardly ( I had just arrived Iceland). They had 2 customers in hurry so I could not check anything and I didn’t got GPS that I requested on email I thought it should be prepared for me in car already and they went away from office already too I asked them when I returned car they said I should told before pick up car!!! I sure I didn’t made car new damage if they will not charge me after they may me fair car and fair care.

I was charged £170 for windscreen damage that did not happen in my rental but they would not listen - very poor!!

Was fine

The service was very attentive and thorough.

The car is very new and in good condition.

Easy to operate and the information on the website is useful and accurate.

The pick-up process seems outdated. With all the information already provided to Easyrentcars, I was surprised to need to provide all the information again. Also, the car was quite old (around 60,000km) and had multiple bumps on all sides and a few broken interior elements - so was not too pleasant overall.

Overall service was quite satisfactory. They clearly explained all the driving precautions.

Great service by this rental company and would highly recommend it to anyone

Had no problems - car was as expected. Office was easy to find - shuttle bus stopped almost outside door! Staff were very pleasant and helpful. Would use again.

No problems with the booking procedure, everything went as expected. Even had a refund due to the price dropping! Would definitely use again.

There was almost no queue, and the attendant was very nice.