KEFLAVIK INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

The car felt like it had not been serviced in a long time. It was clearly quite old. The drivers window was broken, so when it was opened and closed it ended up breaking the window seal and allowing wind, snow and rain in. The drivers side brake light didn’t work when it was handed over (realised the second day) and the windscreen wipers should have been changed. Driving in Iceland we had to contend with snow and this car needed to be in far better condition than it was.

Fine - no issues.

Green Motion double-charged for insurance, costing over 2,000 yuan.

The car met the expectations. The staff was very friendly and offered us an upgrade on the vehicle without any additional charges. They also offered us a ride back to our hotel a few km away after the drop-off.

Really happy with the service of the counter staff when I picked up the vehicle.

All worked fine

Great service, friendly team.

Better coordination between QEEQ and IceRental 4x4 so that pick up information is consistent, with instructions that are followed by everyone, to make the process clear to the customer. This also saves time for QEEQ and IceRental 4x4

Need to check the vehicle thoroughly, as the slightest chip on the windscreen will be your problem when you return the vehicle. On collection, quite a long process using a self service machine, definitely missing the human touch. On return, took some time to inspect the vehicle.

Excellent price

Everything was great, besides the pick up at the airport.. We did have to wait a long time and it wasn’t very clear of we were in the right area.. We were told we missed the driver but we were right at the pick up location

Great value and overall experience!

had to wait on the high end of the range for pickup at the airport, otherwise the car was great and the staff were helpful. they even drove us to our airport hotel when dropping off the night before, instead of only taking us to/from the airport itself

one oddity was the rental contract that I signed at pickup was in mandarin apparently because of Qeeq. also, Qeeq didn't make it super clear to Lotus what coverage I'd bought online through them already

Easy to find location. Free upgrade to SUV. Friendly service.

Great deals, no service issues, definitely recommend.

Staff were very helpful when picking up the car and very informative When we dropped the car off the staff offered to drive us to the terminal instead of having to wait for the bus as it was raining hard

The company is perfect. In case of questions they answered max to an hour. The car was clean and reliable. My satisfaction is 5/5.

Everything in one place. Clear informations.

Car was a little dirty with food from previous renter, but very happy with the upgrade suggestion and service provided

Staff was friendly a nd helpful No major issues

the biggest issue I had is the confusion over the requirement for over-sees driver permit...the translation of my US license. I was told I needed it during booking. I panicked cause I didn't get it. Then it was never brought up when we picked up our car. ?

Car performed well and plenty of room. Vehicle had much wear & tear. Some warning lights were on and staff noted these but assured us all was well. No breakdowns. One concern; I received a parking citation first day out. About 7 days later I attempted to pay the citation at the Bank and was told rental agency had alread paid. When I turned in car I was charged amount of fine 4500 krona (ok) and a "service fee" of 3000 krona! If I tried to turn in car without paying, then I understand fee. However I attempted to pay before returning the vehicle. This left me with bad taste for Icerental 4x4. No opportunity to pay on my own and no notice from rental agency before they paid and then expect high service fee. Staff treated us well. Sounds like policy issue.

Staff members were incredibly polite, friendly, and attentive. Car presented previous damages and had minor issues (no usb/aux/Bluetooth; passenger's window would not seal properly and would slowly go down every 15 mins)

Too much time waiting for the driver to pick up at the airport. Vehicle in discreet conditions

The wait time to pick up the car was ~45 minutes. Other than that I have no complaints, the vehicle was as described, it performed well.

It was easy to use and the customer service reached out to me when my bank declined the transaction. Shortly afterward the issue was cleared up, I have no complaints.

Todo muy bien, un servicio rapido y el coche estaba en perfecto estado. A la hora de la devolución ningun problema

Cuando tuve alguna duda y contacte con ellos respondieron con rapidez y claridad

Very nice staff who explained everything in detail before we took our car. We had requested some extra things for the car and they took care of everything for us. The drop-off service was great.

The website was great in getting our bookings. I had requested additional things for the car and QEEQ ensured that they spoke to the rental car shop to make sure it was available. We also had booked for early morning pick up of car and QEEQ ensured that a car was reserved for us. When asked questions, they replied within hours which was highly appreciated.

Arrived and waited 35minutes for pickup, to then be told theres too many people for the minibus and would have to wait a further 25minutes until the bus returned. Poor quality car, radio didnt work, cruise control didnt work, shook\made odd noises at higher speeds. Ended up with a chip in the windscreen from a 2 day car hire, which results in me being charged £650. Complete rip off. Will never use again, along with advising everyone else not too.

Great, used the rebook reduced price facility.