CAR RENTAL REVIEWS ON ITALY CAR RENT AT CATANIA AIRPORT, CTA

Italian roads are very narrow, so we booked a small car. However, when we went to pick up the car at the scheduled time, the rental company didn't have the model we reserved and we ended up with a larger car. Although it was more comfortable to ride in, it was harder to drive and fuel costs were higher. The front desk staff was quite helpful despite limited English skills and even tried to sell us insurance, which we declined after clarifying the details. Be mindful when picking up your car.

Good service, easy to find the drop-off location

Very small rental company, low efficiency, double charging, poor attitude

I marked the drop off location as 3/5 as when entering the airport it’s quite tricky to find the location, even the second time I dropped off the car (I rented with them once before). whereas to Find the pickup from arrivals and to exit from the location is quite easy. Would be good to have signs maybe?

No queue

Diagram of the damages of the car was not updated and the level of the fuel was not OK. During the drop-off they found new damage on the front bumper but when we show them pictures from pick up they gave up and no further action was taken.

Excellent price.

This is my second time renting from Italy Car Rent. The process is straightforward and convenient. Although the pre-authorization deposit is relatively high, as long as the car is returned without damage, there are no issues.

Waited nearly an hour to pick up the car. The inspection wasn't thorough; the fuel tank wasn't full, but they adjusted the pick-up form when I pointed it out. However, I missed a scratch they didn't note. Fortunately, I took photos during the inspection. Hopefully, they won't charge my credit card later.