LANGKAWI INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

The car and the person were not at the airport when I arrived. I had to call, and they came after 15 minutes.

Like: Samavest gave us a bigger car despite Perodua Axia which was promised earlier. We have requested to change our drop off venue to Kuah Jetty and they are happy to do that. The person in charge was highly responsive when I told him/her the time I need to drop off the vehicle.
Dislike: We have some issues with the brake. It functioned properly but we heard some screeching whenever we use the brake.

Like: Car brought to airport and picked up, no problems, would recommend
Dislike: Nothing

Like: Almost everything
Dislike: Almost none

Like: Prompt and efficient.

Like: This car has a millage balance indicator, so you know how many miles more you can go with the balance fuel in your car. That is really cool, so we can extimate if we need to pump petrol or not.
Dislike: I forgot to call them before I reach the airport during drop off. I called them only when I arrived at the airport, the Langkawi airport do not allow me to put the car at the road side just to wait for them to come pick up the car, so I was a little stressed up during drop off the car. They came very fast, within 5 minutes they arrived and took back the car. It was the airport people's problem, there were plenty of space for me to just park for a few minutes , and I wasn't blocking any other people, but those guard there just kept chasing me away.

Like: Cars came as they were expected to.
Dislike: The Toyota Vios we rented could have been a little cleaner. Especially the passenger seats at the back.

Like: Smooth handover. Great communication between Akmal and I.
Dislike: The aircon is not very cooling despite blasting them. But its only a minor issue. Other than that, fantastic!

Like: I had a blast looking forward to another
Dislike: That i was charged 60 rm for 2 fuel bars that would probably cost 20rm

Like: Price.
Dislike: Car brakes were in very bad condition.

Pickup was quick, the service attitude was great, and the explanations were detailed. Despite a two-hour delay due to a heavy storm at the airport, communication was pleasant.

Like: The staff handling the booking right from the start till the end was excellent!
Dislike: None!

There's a pickup service at the airport, and getting the car was quick.

Like: No tricks and easy to deal with
Dislike: Nil

Like: The car is quiet new and clean.
Dislike: no

Like: The overall experience
Dislike: None

Like: Akmal was so helpful and patient. He had the car organised for pick up (we got lost so it took longer than it should have, no fault of company). Car made our stay so much better. Akmal was wonderful to deal with and a credit to Samavest.
Dislike: Cannot think of any issues we had with the hire of the car. Except when local police hit me with a 200MYR on the spot fine for a genuine boo boo. They also took my drivers licence and passport and threatened to take the hire car if I didn’t pay the 200MYR immediately.

Like: Promised as in receipt,provided better car choice yet same price.valuable!
Dislike: Car still got some unwanted stuffs from previous customers or own.

Very satisfied. I arrived an hour early, called them, and they quickly arranged someone to pick me up from the airport. They asked if I needed to return the car early and said it's not necessary, just return it at the reserved time.

Like: First of all Hafiz was very fluent in English, peasant personality. High level of service quality rendered.
Dislike: As I didn't listened clearly on the dropoff point I ended up entering the carpark which I couldn't exit. Eventually parked in the car park and Wales across where Hafiz was already waiting for us. He took over from there and left with a smile.