Overall satisfied. Even though the car battery died midway and the car wouldn't start, the rental company promptly delivered a replacement car and even upgraded it.
The vehicle was very basic overall, and the 3-cylinder engine vibrated significantly when starting. The pickup and drop-off locations did not have fixed offices or parking lots; they operated in an informal manner by delivering the car at the departure station entrance. There was no standardized process. When exchanging the car, I took a photo showing the fuel gauge was full, but later they claimed it was not and required extra refueling.
Very satisfied with the car rental service this time. Pickup and drop-off can be arranged directly at the airport's immigration area, which is very convenient. Make sure to add their Line, WeChat, or WhatsApp; messages are replied to quickly, and they have a great attitude. The car is very clean! The ETC card rental is 500 yen per day. If you plan to visit areas near Osaka for more than two days, I recommend renting it.
The car rental experience in Osaka was fantastic! From the moment I entered the store, the staff greeted me warmly. Even though my Japanese isn't fluent, they communicated with great patience, instantly easing my nervousness. The paperwork was handled quickly, and they gave a detailed introduction to the car's features, local road conditions, and unique sightseeing spots. The recommended off-the-beaten-path routes were stunning. The car was clean and in great condition when picked up. Returning the car was also straightforward, with a quick inspection and no extra charges. This store provided attentive, professional, and efficient service—highly recommended!
Very satisfied. Both car pickup and return were very convenient. The staff was enthusiastic and responsible. We asked some additional questions, and the staff answered patiently. The whole family enjoyed this trip, and we're looking forward to the next car rental experience!
The online customer service and on-site staff were very enthusiastic and professional. Before renting, they patiently answered all my questions, such as insurance terms, mileage limits, and the type of fuel to use. They even recommended shopping locations.
We were very satisfied with the car rental service this time. It was our first time renting a car for a trip, and overall the experience was good. The service attitude was great, and the car was in good condition. Renting a car for travel is very convenient, and our friends had a wonderful time!
Staff charged me JPY10,000 for after hours pick up.
Charged me JPY12,000 for winter tyres.
Did not provide ETC card however I specifically requested that.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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