KANSAI INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

The car was in good but the car navigation system was not working. I needed to use google map to lead my way in my whole trip. I have raised a complaint to the Nissan staff when I returned the car and requested them to fix the problem before giving the car to the next driver. Overall, the Nissan staff and the car were good and I had a good rental experience apart from the car navigation system.

Very good and helpful

Space are just OK. Overall good.

They were very efficient, even return me parking fee for the pick up car parking fee. They were friendly and easy to communicate.

Well done QEEQ for making the rental easy.

Service staff is very helpful, and provides complete necessary information we need. Appreciated!!!

Fast and Easy to use.

The only feedback is that the staff did not recommend us to use ETC pass for tolls payment

Nil

I want to say this was the worst experience ever. Nippon deceives Chinese customers. I made a reservation to pick up the car at 12:30 PM. Following the instructions provided by the car rental agency, I arrived at the store at 12 PM. After explaining a series of pickup procedures, they told me my IDP was expired. I called the rental agency, and they said they would get back to me after verifying. By the time I canceled the order, it was too late, and they charged me a 3200 RMB cancellation fee. This is not international practice; Nippon is utterly shameless.

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Very good experience. If the pickup location instruction can be clearer, that will be perfect!

Pretty good

Arriving at the airport to look for the counter was a little difficult. There was no Europcar sign but rather Times so we were going back and forth looking for the counter. It’d be worthwhile having a number to text vs call if we were running late.

Process to get vehicle went smoothly. Knowledgeable staff

Command of English can be improved.

Include the ETC card as a mandatory add on. We had to ask the counter if ETC is provided. Cannot imagine moving around Japan without the ETC.

Very convenient and a great experience. The car even came with bottled water, tissues, and a charger.

Location codes in the car navigation system did not work, and overall the navigation system was not useful because it did not find POIs.

Highly satisfied

Very good condition. Staff at counter is very helpful.

Easy to use the App.

Satisfied

No need to queue, not many people

Overall car rental experience with Nissan was great, the car was in great condition, the hotline was helpful and car return process was easy.

The car rental reservation was done on the website with easyrentcars. Any changes to the reservation requires contacting Nissan directly.

Good

Good