KANSAI INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

The car was in good but the car navigation system was not working. I needed to use google map to lead my way in my whole trip. I have raised a complaint to the Nissan staff when I returned the car and requested them to fix the problem before giving the car to the next driver. Overall, the Nissan staff and the car were good and I had a good rental experience apart from the car navigation system.

Very good and helpful

perfect, everything and Nissan staffs perfect!

Very good and fast

Friendly and excellent service. They even upgraded my car.

Space are just OK. Overall good.

The staff at the store were very friendly and eager to explain everything. The process was very efficient, and we got the car in less than 15 minutes. The parking lot staff were also very dedicated in teaching us how to set up the navigation system.

The process is smoothly, and the vehicle also very clean.

Very polite and clear in explanations

I booked the car with an ETC card (CEP), and pre-paid for a lump sum of 8000￥。After returning the car, the total cost for the ETC showed 24020￥。The counter said I used some road that not covered by CEP, so I need to pay the different of 10460￥。But when I back home, check through the table they gave me, it shows that the counter girl over charge me by 1580￥。I still waiting for their reply.

This platform is good, respond fast and very helpful, will book through them again. Thank you!

The only feedback is that the staff did not recommend us to use ETC pass for tolls payment

Nil

I want to say this was the worst experience ever. Nippon deceives Chinese customers. I made a reservation to pick up the car at 12:30 PM. Following the instructions provided by the car rental agency, I arrived at the store at 12 PM. After explaining a series of pickup procedures, they told me my IDP was expired. I called the rental agency, and they said they would get back to me after verifying. By the time I canceled the order, it was too late, and they charged me a 3200 RMB cancellation fee. This is not international practice; Nippon is utterly shameless.

Very good experience. If the pickup location instruction can be clearer, that will be perfect!

Very good condition. Staff at counter is very helpful.

Easy to use the App.

Acceptable, but no ETC card

The lady at the counter when returning the car was very impatient and rude, lacking the usual Japanese service spirit. She was irritable and couldn't speak Chinese. It was really terrible!

The car body is a bit dirty. And need to check everything celarly as find some scratches on the car body.

Gd platform and cheap price!

Seamless process. Polite and helpful

Nil

Satisfied

Friendly and thorough service.

Good

Good