MEXICO CITY AIRPORT CAR RENTAL REVIEWS

Reviewed: Wed, Oct 30, 2019

“Mexico City”

About NU Car: 2.0 /10

NU CAR charged extra fees without reason and did not resolve the issue.

Hubery Silas

Mexico

1 days rental

NU Car

Reviewed: Wed, Jan 8, 2020

About NU Car: 2.0 /10

I booked with NU Car, but couldn't find their location. It ended up being America Car Rental, and the location was wrong.

J.Trujillo Morales

Mexico

1 days rental

Intermediate | Hyundai Elantra or similar

Reviewed: Wed, Apr 24, 2019

About MEX: 9.7 /10

Very good Service !!

About QEEQ: 10.0 /10

A.Rubinstein

Mexico

1 days rental

Medium SUV | Chevrolet trax or similar

National

Reviewed: Tue, Sep 3, 2019

About National: 8.0 /10

The car was kind of old, got a 2017 model, the carpets in the trunk were torn and the car had scratches all around. The service though was well above expectations and made up for the car being sold and badly kept

About QEEQ: 9.0 /10

Renata Tate

Mexico

1 days rental

Reviewed: Tue, Nov 12, 2019

About Hertz: 2.0 /10

The store staff doesn’t speak English, making communication tough

Toby Ellen

Mexico

1 days rental

Shouqizuche

Reviewed: Tue, Feb 18, 2020

About Shouqizuche: 2.0 /10

While it's stated that the car can be picked up and returned 24 hours a day, the office didn't open until 8 AM even though I was there from 6 AM. The provided contact number was unresponsive during this period. Additionally, they only had a very basic 7-seater available, which is far below the class of a Tiguan, leading to a poor experience.

J.Gonzalez Cantu

Mexico

1 days rental

Economy | Chevrolet Aveo 2 Doors or similar

Reviewed: Tue, Dec 31, 2019

“Easy and straight forward”

About Hertz: 10.0 /10

Very efficient service. Expected from a good brand like Hertz

About QEEQ: 10.0 /10

Good searching engine. Very straight forward!

Mexico

1 days rental

Full Size Van | Chrysler Town And Country or similar

America Car Rental

Reviewed: Tue, Aug 6, 2019

“Poor: - Is not located in the address showed at .com - The value was higher than expected”

About America Car Rental: 6.7 /10

- Opportunity on improve picking up process - Customer mindset training - Better lobby and facilities - Improve and make easier the process - All Customers show been dissatisfaction in the time I was - Setting of indicators of satisfaction

About QEEQ: 8.0 /10

F.Banuelos

Mexico

1 days rental

Compact | Volkswagen Golf or similar

Europcar

Reviewed: Tue, Aug 13, 2019

“Terrible, I booked a VW Golf and they gave me a Chevrolet Beat.”

About Europcar: 6.3 /10

A Beat is not the same category as a Golf.

Melissa Becher

Mexico

1 days rental

Reviewed: Thu, May 9, 2019

About MEX: 2.0 /10

Service was terrible, took over three hours to get the car.

N.Aldridge

Mexico

1 days rental

Economy | Volkswagen Polo or similar

Reviewed: Thu, Feb 14, 2019

“Car was illegal, should not be on the road. Bald tires, screeching breaks and battery died.”

About MEX: 7.3 /10

Car was illegal, should not be on the road. Bald tires, screeching breaks and battery died.

About QEEQ: 10.0 /10

Merle Gladstone

Mexico

1 days rental

Reviewed: Sun, Sep 29, 2019

About Hertz: 2.0 /10

I bought full insurance on Zuzuche. When I picked up the car at the store, the staff said that since I had full insurance, there was nothing to worry about. Then they quietly added a bunch of extra insurance charges to the bill. This practice is really frustrating! Additionally, I want to verify if the fees are truly this high: 16% for airport fee, 19% for tax, 6% for license fee, and 4.5% for transport fee, totaling 45.5% in fees?

Vicky Donne

Mexico

1 days rental

Reviewed: Sun, Jan 12, 2020

“Mexico City”

About Hertz: 2.0 /10

Did not get the car; reason given was no available cars. No prior notification. Poor service.

Salome Wheeler

Mexico

1 days rental

Dollar

Reviewed: Sat, Nov 16, 2019

“Two Historic Cultural Towns Near Mexico City”

About Dollar: 10.0 /10

Good, they have English-speaking staff who are patient and helpful.

About QEEQ: 10.0 /10

Sandy Jenny

Mexico

1 days rental

Reviewed: Sat, Jan 5, 2019

“Mexico City and the Pyramids of the Sun and Moon”

About MEX: 4.0 /10

They said there were no cars available and gave me an SUV instead, which was much more expensive.

Uriah Hemingway

Mexico

1 days rental

Budget

Reviewed: Fri, Oct 11, 2019

“Mexico City, Sun Tower, San Miguel de Allende, Guanajuato, Morelia, Mexico City”

About Budget: 10.0 /10

Overall satisfied. It would be better if the procedures were simpler, like some other companies, without the need to fill out and confirm so many documents. The language barrier makes it hard to understand what is written.

About QEEQ: 10.0 /10

Ursula Landon

Mexico

1 days rental

Reviewed: Fri, Nov 16, 2018

“Mexico City - Guanajuato - Tulum - Cancun”

About MEX: 4.0 /10

There were issues with the car rental order, and the vehicle had extensive damage that wasn't repaired before renting it out. I also encountered a problem where the car wouldn't start due to a dead battery, which wasted a lot of my travel time awaiting rescue and a replacement car. I suggest not choosing this company.

Yedda Murray

Mexico

1 days rental

Thrifty

Reviewed: Fri, Mar 15, 2019

About Thrifty: 4.0 /10

Price does not match the app

Norton Simpson

Mexico

1 days rental

Reviewed: Fri, Feb 8, 2019

About Hertz: 4.0 /10

I initially went to the store at Terminal 2 and was told that they didn't have the Jeep, so they gave me a Nissan SUV instead. Later, they tried to sell me insurance, and when I refused, they seemed unprofitable (an unexpected twist: they asked for a deposit of 12,000 local currency). Eventually, they sent me to Terminal 1. Reluctantly, I made my way to Terminal 1 with my luggage. Everything went smoothly there, and the deposit was reduced to 8,000.

Lilith Maria

Mexico

1 days rental