WELLINGTON AIRPORT CAR RENTAL REVIEWS

Good vehicle overall and had no problem.

My expectations were not met. I was mucked around on pickup with the paperwork and my car was not ready. I had to buy additional insurance which cost $25 per day.

Easyrentcars.com was an easy platform to use

Car was good bit tatty but was what we expected for the money, think gear box may have been on the way out but was absolutely fine for running around wellington. Bit slow on the pick up at the office but drop off was quick and easy. Also easy to get shuttle from airport and staff were friendly and helpful.

Easy to book online and I had no problems with the car when I picked it up and dropped it off. Would book with this website again.

I had know problems on pick up and drop off the process (paperwork was easy to understand)

It was great

All good except the charge and not sending a receipt

Was easy to book, no hassle.

Disconnected customer experience, poorly informed customer service staff and tried to take credit card details when they weren't required and couldn't point to a policy that said why they had to

I found the car slightly dirty on the exterior which I found could have affected the visibility out the rear window. I cleaned this when I noticed the visibility restrictions. Great experiences otherwise!

It took a while to get our car. When we arrived, the car wasn’t ready to drive. Staff had to examine it and wash it. There were some small hiccups, but at the end, staff were able to accommodate us with a car we liked.

Great customer service experience.

When I went to leave the depot I couldn’t find my way out, no one told me I had to leave by driving through barrier gates and right through the airport car park? When I tried to return the car my phone map couldn’t find Ace car rental at the airport and would only direct me to the city It was very frustrating and worrying as I thought I might miss my flight.

Relaxed, flexible and happy staff. Excellent car, great value. Thanks

It was pretty quick to get the car. Dropping it off, it was busy and not enough staff to help everyone, meaning a delay. The shuttle almost left with my bag onboard because someone was still checking my car and the other staff was wanting to leave to take the other customers without waiting. The staff checking the car said it was okay for me to leave. Which was good. But the delay added to the nerviousness of getting to the airport on time.

Thank you for the service and keep up with the good work. God Bless.

Shocking experience

Vehicle was apparently upgraded which is awesome but really needed a canopy instead of the tray as just had enough space where would have been better with full canopy

Awesome

Car was sufficient for needs and had virtually no wait to pick up.

Rental was easy and cost effective.

Car was upgraded from a Corolla to an X-Trail. When I picked up the car it was raining and I didn't notice extra damage in the rear that wasn't listed on the form at the time of pickup. I took a photo of the damage straight away when I arrived at the motel and then drove back to Thrifty the next day to inform them, I was told to send the photo to an e-mail that keeps bouncing back to me. Haven't heard anything.

Ace rental car pick at Wellington Airport not easy to find as not sign posted. On arrival car was not ready and was very dirty inside and out. Previous customers belongings still in the car. While waiting the staff had to clean the vehicle. Vehicle not up to standard with a lot of dents and scratches all over the paint work. Brakes were squeaky and back passenger doors were faulty and hard to open and close. Acceleration very slow at take off and brakes not up standard. In a place like Wellington that is very hilly brakes need to be perfect.Vehicle in bad condition and i would probably have second thoughts about hiring from ACE again.

The staff were slow

Excellent.

They charged me extra for premium location when i did not ask for it

Great

Cheap but not convenient. No after hours support