WELLINGTON AIRPORT CAR RENTAL REVIEWS

Like: Car was great condition. Staff were lovely.
Dislike: Hard to locate their service desk. Not until we called that we found out that their office isn't at the airport but a block away.

Waited way to long and almost made me late for the wedding i was attending - drop off was late due to traffic and I was told I would be charged an extra day even though I waited 1.15 hrs at pick up

Dislike: Couldnt make the radio work. A little nervous that the car was already badly damaged. I wasnt sure they would be able to tell that I hadnt done any damage. The motor needs a service.

Good, organized and orderly.

Not very good, slow response

Like: The staff were super friendly and I’d like to compliment on Peter (OZ guy from Brisbane) who arranged for the pickup of the car on 4th May ‘18 and he was also the one to drop us off at the airport on 6th May ‘18. He was really polite, friendly and helpful. We were really satisfied by the overall experience in renting the car from EasyRentCars. I’ll defintely rent from there again!
Dislike: Wish the car was a slightly newer model but not a big deal.

our flight was delayed and we arrived in wellington after 6pm.nobody was thereand no one answered the mobile phone no given.we had to take a taxi which cost us $76.and had to come in the next day to collect the car.Not very satisfactory.

The Apex staff at Wellington downtown and Dave at the Auckland Airport drop off were excellent! They helped us change our pick up location, picked us up from our hotel and Dave took us to our hotel, we were so impressed!

Shocking! We turned up at 11am after booking the car from 10am. This was done on purpose as we knew we would be running late to attend a wedding 1hr north of Wellington. On arrival at Ace pick up we where told we needed to wait as no cars where available. After asking for a different car, just anyone available, we were declined. Staff went in circles not knowing who could make that decision. After 15mins of this and no one giving us any clear indication of when and which car we would be getting, a couple happened to turn up and return a vehicle. This then sat around for some time until finally we began to put more pressure on the people at the desk. A decision was made that we could have the car in 15 mins once cleaning had been completed. After 15mins the car hadn’t been cleaned or was only half cleaned and so we asked for it in an As is condition. There was no apology or anything. Absolutely hopeless service. Certainly won’t be using Ace again and maybe therefore easy rent cars as I don’t know how if we could opt for supplier other than Ace in your matrix of finding a cheap deal for us. It’s a shame but our poor experience with Ace has therefore affected easy rent cars.

Like: The guy at pick up gave me a free upgrade, the car was fantastic and economical.
Dislike: I liked everything no bullshit.. Pick up good, drop off good.. All good... Will use next time I'm in Wellington... Trust you have branches in Auckland, Christchurch etc...

Like: NZ IS AN EXCELLENT COUNT9WITH GOOD ROADS
Dislike: All good

There was staff at the airport to hand over the car, and the process was quick and simple. Most importantly, the car was in great condition and the price was reasonable. Plus, diesel cars save a lot of money!

I rented from ACE twice, both in Wellington, so I'll comment on both. The first time, an older gentleman helped me. He was very slow typing and wasted a lot of time; it took almost an hour to get the car. The second time, a young lady assisted me. She was very professional and kept pushing for the quick claim service, repeating it multiple times. The Auckland branch is good, with early opening hours—starting at six in the morning.

We were upgraded on our vehicle

Only problem was this car had very little power especially up hills. This was the 2nd demio we hired during our trip, the other one performed much better.

Like: Easy to deal with staff. Good product at good price.

Waited a long time to drop off which isn’t ideal when you need to catch a plane

Terrible service! 40 minutes wait for a Shuttle, charged $750 bond extra on pickup which was never stated anywhere, bad customer service.

1. Europecar has some racist employees

Dislike: Pick up was too long, could be shorter as all details were given over net