MALAGA AIRPORT CAR RENTAL REVIEWS

Overall rental was a great value for the price. Shuttle to the rental office was relatively easy and quick. Counter service was extremely slow and the only complaint. Waited 30-45 minutes to get the car with only two guests in front of us. Return was not a problem, service was fast and shuttle was available shortly to the airport.

Avis attempted to push me to pay more by refusing me the car I booked. No BMW3, no Audi 3/4 no mercedes C. Only options take a BMW7 series and Audi 8 or a criterion. Either that or take an opel model which lower than what I booked. This is a flagrant attempt to force me to take a higher cost model.

None

Car was excellent, it was all spoilt by the counter staff on pickup. I was lied to about how my excess insurance wasn’t as good as OKRentacars insurance as my insurance cost less. I was then guided to a term on my insurance around requiring a police report to log a claim and told that I couldn’t always get one. When I pointed out the police report is only required for an accident where the police are called the member of staff was annoyed that her trick didn’t work and started moaning at me in Spanish, very unprofessional.

Worked well, nice and easy. Shame about the car provider.

Car was great, however we found the waiting time at the desk was quite long. Also when we reached the car, I noticed the car was short of ad blue, so we had to wait longer again. On returning, there was a lady waiting to take the keys from us who was very friendly. All in all it was an excellent experience

Great value, great app.

The car had quite a few scuffs other then the ones mentioned, but I've told the staff and updated them. No issues when returning the vehicle.

Perfect.

Good in all respects

Good

Was expecting a car that reflected the amount I had paid - but the car was nearly new and in excellent condition. Yes they do charge you for a full tank of fuel - but this was refunded. For the bargain price I paid I was expecting some headaches...but had none!

Simply excellent! The only way I will be renting a car from now on. Two rentals this summer and both fantastic value and hassle free.

Staff when picking up and dropping off the car were very impolite. No customer care whatsoever.

Will use again. Good, reliable, friendly service. Staff at Malaga Airport desk - pleasant and helpful. Negative: telephone availability: I was trying to get in touch following my delayed pick-up and there was no way to get through to the Malaga Airport desk. IMPROVE THE SYSTEM, PLEASE

Excellent service, supportive staff on the phone.

The wait for the car was unacceptable, especially as the wait was only to be directed to an electronic machine to enter my details myself. No apologies made for the wait, and limited instructions on how to return the car. I did get a free upgrade to a bigger car, however a bigger car in Malaga town centre is not that easy to fit into the tight spaces. It was very good value for money though at only £4.50 for 6 days, can't complain about that! Drop off was quick and easy, and thankfully all the car rental drop-offs are in the same place in the airport.

Car segment was upgraded without any additional fee, staff was really informative and helpfull.

Booking process was smooth and easy. After initial booking price was recalculated and ended up with some saving from initial price.c

This company sold me insurance I didn't need. I had to purchase it or I couldn't take the car

I collected a hire car from you at Malaga airport on the 5th August 2019. Initially I felt the biting point of the car felt high. The car was then lightly driven to our apartment in Manilva and a few time locally over the next 6 days. I estimate I covered 200km over flat local roads and driving safely with my young family. On the Sunday 11th around 9:30am, we drove as a family to Estepona and the car was losing drive and appeared the clutch was failing. (Your mechanical report will be able to provide technical diagnosis). I managed to get the car very carefully and slowly into Estepona. I then immediately called Goldcar customer services to inform them of the situation and they advised me to drive to Malaga airport to replace the car as this was the only office open on Sunday. Just outside Estepona approaching the AP7, the car came to a complete halt on the side of the road and was no longer drivable. On calling the breakdown recovery service and reporting the issue, a tow truck came to collect me and my young son. As you will appreciate, the hour wait for the tow truck in plus 30 degree heat on the side of a dual carriage way, put my son and I at considerable risk of harm. The car had to be winched onto the back of the tow truck. We continued our journey to the Goldcar Garage next to the airport and were able to collect our things from the car. We were then driven back to the car collection point within the airport. By this time about 3 hours have elapsed and we joined a queue which took a further 45 mins to be served.On reporting the issue, I would have expected a replacement car would have be provided, as the original car had fallen short of the service we had paid for i.e. being driveable. We would have also have expected an apology from Goldcar for not proving a roadworthy car that we had paid for in good faith. This was not to be the case

No queues: no hard sell on insurance excess cover; great

Easy booking and cheapest we could find

Was unable to use this rental due to check-in staff insisting on their own (very expensive ) insurance. Instead we booked an alternative at the airport.

We waited over an hour to have a member of staff attend to us during pick up. When I finally had someone they were nice but weren’t clear on anything at all really. The car wasn’t anything like the car we were promised and it was due a service and oil change. That alone is disgraceful to allow someone to hire your car without it being up to standard. When returning the car my wife asked for help and was completely ignored. We were only trying to drop off the car so that kind of response is just not on. Poor all round.

I am still waiting for the deposit unblocking after returning the car. Hope all will be ok. The car received was a free upgrade compared to what I booked so it was very nice.

Surclassé par rapport à la commande (seat ateca toutes options au lieu de Opel Moka) voiture neuve (1000km) Seul bémol le moteur 1.0L essence qui consomme beaucoup en montagne mais ce n’est qu’un détail.

Application très simple et ultra efficace

Too long to get the car no information to find interrent location Unwelcome people Nobody to help you Not enough staff

Interrent pressured me into paying 299 Euro insurance after informing me the 1400 Euro would be taken even if there was the slightest scratch on the car when it was returned. Fuel deposit of 110 Euro was excessive. Dd not receive Qashqai but a larger Peugeot. They would not inspect car on return to verify I had refilled. Would never use again, totally felt ripped off.