avis Squeezing more money

Excellent service. They recommended an electronic toll pass, basically like ETC, and it worked great—saved us a lot of time at toll booths.

If 100 is a perfect score, I’d give them about an 88. Overall the service was solid, but there’s one thing I have to point out.
I showed up right on time at 12:00 to pick up the car. They did arrange a same-class vehicle for me (another VW SUV), but when we got to the parking lot they told me the car still wasn’t cleaned and asked me to wait… The problem is, this waiting time doesn’t get reflected anywhere – I still had to return the car at the original time stated in my booking.
After I insisted, the staff on site verbally agreed I could return the car 30 minutes later (important detail: only he knew about this. When I returned the car, it was a different staff member who checked it in, and they just charged me for an extra full day).

Satisfied, but when changing cars, be attentive. If you don't like the car you received, communicate and negotiate. Overall, a good experience.

Booked a Golf but got upgraded to a brand new Mercedes A-Class

Big queue and only 2 staff at counter in airport

All good