MALAGA AIRPORT CAR RENTAL REVIEWS

Great car, poor experience at shuttle pick up as no proper queuing system and driver took other customers who just arrived, despite being told we had been waiting longer and had already phoned office to ask where bus was

it wasn't clear where to meet the shuttle bus on pick up, however I was very pleased with the collection staff, the queue was organised and not too long and the gentleman who served us was helpful, friendly and mainly didn't push the extras such as insurance etc like most car hire places do, a million times better than FireFly, made such a difference not to feel intimidated.

excellent price, and price drop indicator was useful

Ok cars where who I dealt with

More details on pick required

My personal items got stolen from the car in Marbella. The really strange thing is that the car was locked. There were no signs at all of damage due to someone breaking in the car, as if they had a key and simply opened the car themselves. I had theft waiver insurance coverage, does this cover the loss of my personal items such as laptop and cash?

I order Audi A3. I was expected sedan. They provide not sedan, not Audi, just some other car and hatchback. NO space for a baggage. I requested another car, sedan. They gave again hatchback. No space. 5 people of us. They sad that Audi A3 is hatchback too. Finally we choose small SUV with manual transmission instead of paid automatic for the same money. The engine was so weak, it was a terrible driving, especially to the hill. It was a terrible experience for drop - off. They trying to put on me the existing scratches. They didn't report them anywhere when I pick up the car. They didn't check the car before giving to me.

It should be more details about my options, sedan, hatchback, Etc. Not only people, but and # of luggage too.

Car was spot on. Staff at the counter was friendly, helpful and quick. Car was a bit scratched but other than that it was good condition. Overall I'm very satisfield with the service :)

Car was spot on. Staff at the counter was friendly, helpful and quick. Car was a bit scratched but other than that it was good condition. Overall I'm very satisfield with the service :)

Counter staff were terrible. They were rude, unhelpful and aggressive. They were dishonest in order to sell us additional insurance and became angry when we wouldn't take out their insurance. The staff were clearly speaking about us rudely to each other assuming that we wouldn't understand the language. The manager was also rude and aggressive. Awful experience.

The attitude of the counter staff was very poor with threats of financial penalty when costs for additional insurance cover was declined. Said that my World wide multi excess cover taken many times before was not valid. The car was excellent, but because of the poor attitude of counter staff would not consider using Interrent again or consider recommending to others

Have used Easyrentcars several times and a good value for money service has been offered on each ocassion. Highly recommend this booking platform

The pick up was very difficult as I had received no map or directions and I didn’t know there was a shuttle bus. I used a taxi, who also struggled to find ‘Amigo Autos’ as it was inside a car rental building called OK Car Rentals (confusing).

Very good booking experience. However, a set of directions explaining how to get to the rental centre for pick up from the arrivals terminal would have been helpful.

We looked for Rhodium and Easyrentcars but couldn't see them. We had to ask at another desk who pointed us to 'Gold'. Not sure which company we used, or which was responsible for what. The booking form promised a VW Transporter (ie an empty van) but the rental desk said could either have a choice of minibuses. As the seats folded down, this was ok. Because of the size of the vehicle, the man said it would be ok to return to Level 0, so as not to bother driving round the sharp bends to Level -2. However, the lady at the returns office said no, they needed it returned to level -2. Apart from that, all was good.

The car was very old. The price trebled as they didn't take my credit card. Wont be using them again

Our car broke down after an hour, we had to get our car towed, and disrupted our whole journey. The person that was suppose to get another replacement for us was not even aware of what has happened, and the whole customer service experience was bad as they will not let us rent another hybrid car. We had to walk to pick up our next car and to the centre, there was no reimbursement AT ALL. As if the car that broke down was our problem.

Bait and switch is. But the car was good

al llegar a mostrador, lo que insistían era en que contratara un nuevo seguro que el que ofrece de cobertura total no es del todo cierta y que con AXA se tienen problemas para que devuelvan la franquicia. Se que es su trabajo pero es muy molesto que intenten venderte productos metiendo miedo al cliente

Everything went smoothly and as expected. No complaints.

Best prices on the market, hands down! Always my go-to booking service.

The counter staff were friendly and helpful enough. However, they were trying too hard to push the breakdown cover and additional insurance, which we didn't require.

the booking was very smooth and easy, I didn't use the price drop guarantee as it was only a short term low price rental.

Price was awful. Got stung at the airport with a tone of local charges £400. Sat Nav also terrible.

Awful counter staff. Over an hour wait on pick up. Air conditioning in car broken. No Bluetooth or Aux set up in car. Terrible company.

They did their job.

Picking up this car was a bad experience. Waited close to an hour for their shuttle from the airport, then another hour at the counter. Their staff and system were totally overwhelmed, unprepared and dysfunctional. One of the worst car rental experiences I've had in years of renting vehicles all over the world.

Location was not clear when booking. Required a shuttle bus which was not sign posted. Took over and hour to find and I ended up requiring a taxi. Terrible that this was not made clear at booking. Booked from malaga airport.....Not located at airport at all!!