PALMA DE MALLORCA AIRPORT CAR RENTAL REVIEWS

The car was of good quality and cleanliness. The process to collect the car is very poor . Most of the details were already submitted online or could have been. There is a very ancient amount of paperwork and being asked to put my email address on a scrap of paper was unbelievable - you already had that information at time of booking.

Booking was quite easy.

Nice car ,smooth transaction in sorting it all out

Nous avons payé 170€ en plus de ce qui était prévu. Nous partions avec assurance minimum et on a été obligé de prendre l'assurance full. Nous sommes passés de 71€ à 260€. Vol manifeste

Reviews on internet scared me but the whole proces was smooth and staff was very friendly. If you take the insurance you can't have any issues. Rental price is low, insurance is reasonable so in total it is okay.

shuttle bus said OK autos so hard to find , charged us 50 euro late pick up fee which wasnt on the easyrentcars documentation. An arguement ensued which wasnt what i wanted at 12 am after a days travelling

Counter staff in airport and at car collection very helpful.

Collection staff were rude Collection point not by luggage belt 4

Booking / pickup process atrocious - two hour wait, rude staff & aggressive in tone. Vehicle scratched and dented, with no parcel shelf. Drop off quick and easy, though.

The vehicle was heavily damaged on collection which was reported to Gold Car, after 10-15 minutes of waiting they said they knew and was fine to take, this was not an impression I wanted to drive around with a heavily dented, scratched car, on return I was 30 minutes late dropping the car off due to finding the location, I was charged 52 euros, not happy after my experience.

Good, easy to use.

The collection process is a shambles - hundreds of people waiting and not enough counter staff by far. This would put me off using this company again. One shuttle bus picking people up at the airport which only accommodates 12 people, so if you cant get on you have to wait for him to go and drop them off and come back. VERY POOR

Do not hire they have lots of hiding charge i paid £29.90 for 3 days rental and paid 200 euro hiding charges and now trying to get back.

The car was as expected. Counter staff polite and helpful.

Booking service was straightforward. Very good value for money.

I was given the information that they “cannot” accept the third party insurance which it was surprising me because since I rented cars worldwide I never got this policy before. Actually I know they tried to sell me the insurance. When I insisted not to buy further insurance, they told me then they cannot let me rent the car. WTF!!! And it made me pay for 150 EURO more. Insane!

Great price. Good options.

Was told that I would receive an email and refund for fuel within 5 mins of returning the vehicle - nothing arrived and as a result I had to chase for an update and provide photos to sort it out, which was frustrating and detracted from the customer experience.

I would not book with Goldcar again. They tried to sell extras on a hard way with telling lies. Take total care on what you sign. Don't trust on what they tell you at the counter! Check everything double. Check the car carefully, even the door lock by key!

No problems, good booking process.

Waited ages to be served. Once serves we have a very rude lady. Wanted to charge me airport location tax dispute taxes being included in the chargw.. says it's not included as cheap rate and says in terms on goldcar website. Lady then said I had to pay fuel surcharge of €135 which is refundable if return full. That was fine. Then she said I had to take out there personal insurance. Explained I had insurance excess which she said wasn't going to cover their rental which was utterly rubbish. After 30mins had passed, she reluctantly took the €1400 blocked swipe of my car and we was on our way. Very very rude and told me not to shout at her which I honestly wasn't doing. She was mis-selling which not give me all options. I assume they are on commission. Kept saying that a 5p dent or a scratch would cost €700. I'm a careful driver having driver loads of hire cars before and never had so much bother getting a car. It was almost 11pm at this point. Once it was sorted, the car we got was nice and did the job. It was cheap for a reason .. there is no customer service. Be warned there might be hidden charges so also check goldcar website. There rating is also low and branded as robbers. It's true. Will never use again.

I upgrade the car for 2 euro a day to a xtrail nissan

No comments, i already make a reservation for another car with easycar.

L assurance tres chères pour une semaine

The worst car rental on my life. It is outrageous this company is still legal. They steal you money. They are dishonnest and liars. They force you to pay double for the fuel and they force you to take an insurance that multiply by 5 thé price of the rental.

The overall experience was positive except when I arrive at the Goldcar counter was pushed to buy another insurance which I did not buy. And the staff said that my insurance isn't good enough so she wanted me to buy another insurance on top of the one that I already have. After me kept saying no to another insurance she blocked my credit card ( which the norm). Also I had to pay €20 of airport fees which I didn't understand why because when I booked online I paid premium to have all taxes included. The staff at the counter was rude and lied to me. She said that the credit card deposit would take a month to return to my bank account but I asked another staff on the drop off and they told me in less than 2 weeks. With Goldcar never again.