BELGRADE AIRPORT CAR RENTAL REVIEWS

Had to wait in line for over half an hour to pick up the car, and returning it took about 40 minutes too. Plan ahead if you have a flight to catch.

Okay

Like: Car confirmed quickly, did what I had to.
Dislike: The price was a bit too high for the type of vehicle and very few automatic cars available.

We rented 2 cars, the other car was delayed by 5 hours.

The wait wasn't long, but they spent a lot of time trying to sell their own insurance.

Very professional

The service attitude was acceptable.

Satisfied, no waiting time, the Hertz counter was right at the airport exit.

Picked up the car at 22:50, which was after working hours (they close at 22:00). The staff seemed a bit indifferent as they were thinking about leaving, and there were some language barriers, but it didn't delay the car pickup.

The staff was very responsible and waited for us as agreed until 1 AM.

The car pickup process was fine, but the drop-off at the airport was very unsatisfactory. The main issue was that they did not acknowledge the existing scratches on the front right bumper and insisted it was our fault, claiming it wasn't recorded in their system. When we picked up the car, the Eurocar staff was very careless and didn't confirm with us if there were any issues with the lower front right area. They just did a rough check and only documented some scratches after we insisted. During the return, they focused on the areas that weren't confirmed initially and blamed us, even though it was clearly old damage. They just said it wasn't recorded in their system, so it was our responsibility. Additionally, they asked us specifically about our insurance coverage and, upon learning we only had basic insurance, started nitpicking to find faults. Serious complaint about this, and I do not recommend Chinese people to rent Eurocar vehicles in Serbia in the future.

Forced to buy insurance

Although we had purchased full insurance, the staff added super full insurance without our consent or any explanation during car pickup and just asked for a signature. We didn't check the bill carefully and signed, resulting in an extra 3000 RMB cost, which made us very angry. The same thing happened to the three foreigners before us. Be cautious, thoroughly check all charges and ask for explanations before signing anything to avoid being scammed.

The actual charge at pickup was quite different from the booking price.

The rental company staff had a great attitude. Language barriers were not an issue as communication was facilitated through a translator or QEEQ customer service.

The service was fine. They used translation software to clearly explain the terms to me.

The car rental company's repair fees are ridiculously high. Do you have any oversight on this?

Due to issues with the rental company, our plans were delayed by a full day, resulting in direct losses of 130 euros for two room bookings. On the day of the incident, the rental company staff promised to provide proof documents upon car return, which we could use to apply for a 30% discount on rental fees through the rental platform after returning to our home country. However, when we returned the car, they denied this promise and only offered compensation for one day's rental fee. After we returned home and applied for compensation through the rental platform, they refused and only offered to add one more driver for free on our next rental.

The procedure was quite slow

Long waiting time