BELGRADE AIRPORT CAR RENTAL REVIEWS

Good attitude

I clearly stated before departure that I needed to cross into Albania, but Hertz did not respond that it was not allowed. I was only informed on the day of pickup, which seriously affected my trip.

There was no car at the scheduled time, causing extra expense.

There was a watermark on the passenger seat, which they claimed was caused by us. Before taking the car, we only took photos of the exterior due to our trust in the rental platform and did not photograph the interior. I believe many people wouldn't think to photograph the interior. When we returned the car, we randomly asked a few other customers, and none of them had photographed the interior either. We didn't know about the watermark until the return inspection. If we had caused it, we would have dealt with it before returning the car. Since we didn't photograph the interior before renting (and the rental company also had no evidence that the watermark wasn't already there), we were charged 90 euros. Initially, an employee asked for 140 euros, but after arguing, another person reduced it to 90 euros. As we were rushing to catch a flight, we had no choice but to pay.

There was a watermark on the front passenger seat, which they claimed we caused. We only took photos of the car's exterior before renting, trusting the rental platform, and did not photograph the interior. I believe many others wouldn't think to photograph the interior either. When returning the car, we asked a few other customers, and none of them had photographed the interior. We didn't know about the watermark until the staff pointed it out during the return process. If it had been our fault, we would have dealt with it before returning the car. Since we didn't photograph the interior, (and the rental company also had no proof that the watermark wasn't there before we rented it), we were charged 90 euros. Initially, another staff member asked for 140 euros, but after we argued with them, they reduced it to 90 euros. We had to rush for our flight, so we had no choice but to agree.

The attitude was great, very enthusiastic. The vehicle was new with only 7,000 kilometers driven. Strong power. Very good, I will rent from this company again next time.

Booked a Range Rover but received a smaller Range Rover Evoque. Couldn’t fit our luggage. Rental fee was unchanged, and no alternative provided after negotiation with your company. Therefore, giving a negative review!

Upon arriving at the airport, we were informed by the staff that the V class vehicle we reserved was under repair. They gave us a Vito to use temporarily, and we were supposed to switch to the V class the next afternoon once it was fixed. We agreed, but received no email or call the next day. We went to the airport ourselves and waited for half an hour, only to be told there was no progress. They asked us to call them after 8 PM. We called again that night, and they told us to call again the next morning at 8:30 AM. When we called in the morning, they said the car might be ready, but we needed to leave early and had to be on the road. When we arrived at the airport at 10 AM, they told us the car was still not ready. We said we would take the current car and sort out any price difference later, but they refused because someone else had reserved it. This whole issue wasted an hour of our time. The woman at the counter was very rude and offered no solution, saying she only handled rentals and didn't know where our car was, giving us a number for the reservations center that was of no help. The staff were very unhelpful and exhibited discriminatory behavior, treating white customers differently. After almost three hours, they finally let us take the Vito, but we had wasted our entire morning and our schedule was disrupted. The staff showed no apology and argued it wasn't their problem. We documented everything with photos and recordings and sent a complaint email to Europcar. In response, they waived the cross-border fee and gave us a tank of fuel. However, when we returned the car, they attributed pre-existing damages to us, and could not provide previous comparison photos. It felt as though they were trying to reclaim the value of the free fuel. Since we were told we would only have the car for one day, we didn't take photographic evidence initially. Be sure to thoroughly inspect your car and take pictures, especially when renting from Europcar, as their return process is slow and tedious. Avoid Europcar if possible to save time and avoid frustration.

When we arrived at the airport, the staff informed us that the V class vehicle we reserved was under repair. They gave us a Vito to use temporarily and said we could switch vehicles the next afternoon. We agreed but received no email or phone call the next day, so we went to the airport ourselves to inquire. After waiting half an hour, we were told there was no progress and to call back after 8 PM. We called in the evening, and they told us to call again at 8:30 AM the next day. In the morning, they said the car might be ready, but we needed to leave for another city. When we returned to the airport at 10 AM, they told us the car was still not ready. We asked to keep the current car and discuss any price difference later, but they refused as the car was reserved for someone else. This issue delayed us for over an hour. The female staff member was very rude and did not provide any solution, saying her responsibility was just to rent cars and that she had no information about our vehicle. She gave us a reservation center number, which was also unhelpful. The staff's attitude was discriminatory, treating us differently from white customers, and their problem-solving efficiency was zero. After almost three hours, they finally allowed us to take the Vito, but our entire morning was wasted, causing delays in our schedule. The staff showed no remorse. I was very angry and argued with her, but she claimed it wasn't her problem, reiterating that she only handled rentals. We took photos and recorded the entire interaction, then sent a complaint email to Europcar. The reply offered a waiver of the cross-border fee and a full tank of gas. However, when returning the car, the staff blamed us for pre-existing damage without providing before-and-after photos, seemingly trying to offset the fuel compensation. Since we were originally told this car was only for one day's use, we didn't rigorously check or photograph it for evidence. I strongly advise everyone to thoroughly inspect and document cars rented from Europcar. Their return process is very slow and cumbersome, so make sure you allow extra time. It's best to avoid Europcar if possible, as they waste time and cause frustration.

Overall satisfied, but the parking lot had no staff when returning the car; had to go inside to find someone.

Convenient and fast.

The staff at the outdoor pick-up location seemed a bit inattentive. During my first pick-up, they forgot to give me the vehicle registration. When I returned to the airport, they claimed I lost it and asked me to pay a 186 euro fee for the loss. As it was impossible to determine who was at fault, I had to pay the fee. They then gave me a replacement car and claimed they had already given me the keys, but later I found out the keys were still with the same staff member. Overall, the staff at the pick-up location were subpar, making it an unpleasant car rental experience.

The car rental company's counter was easy to find, the staff were friendly and provided detailed information, but there were a lot of people so we had to wait quite a while. After completing the paperwork and payment, we went to the parking lot to find a staff member in a green uniform who pointed out any existing damage on the vehicle before we signed off. You need to return the car with a full tank of gas, otherwise there will be additional charges. However, we were very dissatisfied with this car; the engine noise was unbelievably loud. Driving at around 20 mph, it sounded like driving over 100 in my own car, even with all the windows closed. Serbian drivers are very fast, so we naturally tended to accelerate, and at over 100 mph, the noise was unbearable. This was an extremely bad experience.

The service efficiency is relatively low, you have to wait.

Easy and fast car pick-up process.

Foreign staff work really slowly. Even without other customers, I waited for half an hour.

The customer service staff were patient, enthusiastic, and answered our questions tirelessly. Their English was good, and communication was smooth.

The wait times for picking up and returning the car were very short, almost no waiting. The staff were very friendly and patient, even if they weren't fluent in English.

It's okay.

Never provided any help