IZMIR AIRPORT CAR RENTAL REVIEWS

No one processed the deposit refund, and the insurance was not handled promptly. Very bad company.

Excellent service, cannot fault the whole experience from start to finish when the car rental.

Easy pickup and return, car in good condition. No hassle at pickup

Easy as last time

The rental order specified a child safety seat. I was charged at the time of booking. When picking up the car, it was not installed. Later, when picking up the child, I noticed it. Contacted the rental company to remove the charge. In the end, the fee was still deducted.

The service was pretty good. The staff was very patient and answered all my questions! They even kindly offered tea while you wait and provided a ride out of the parking lot. Excellent service!

оформление произошло быстро, спросили только паспорт и права, карта была не нужна и никакой депозит не платила тоже... но машину, корую я бронировала, не вернули вовремя и мне дали дизель FIAT EGEA 2017г. без доплат, с включёной КАСКО и сказали, можно не мыть! возвращала до 6 утра, в 5:20 сотрудника не было на месте, искали его до 5:45 принятие машины - беглый осмотр я проехала по нескольким платным дорогам, не знаю как теперь будут деньги вычитать

благодаря гаранту снижения цен сэкономила 2,5$ мелочь, но приятно)

When booking the car, it was stated that the cost would be 1316, but we were actually charged 1847. The rental company added a lot of additional insurance without informing us and charged our credit card before showing us the contract for signing. The entire contract was in Turkish, which we couldn't understand. We thought we had purchased full coverage insurance, so we signed it. Now, they refuse to refund us, claiming we lack evidence and that our signature means we accepted the charges. How could anyone know they were being scammed and record everything on the spot for evidence? This is consumer deception and forced charges!

everythink is alright. good exprience

everythink is alright. good exprience

Downgraded car? Never heard of this before. Booked online but was told there were no cars available.

The car was GR8, The Pick up was a bit slow & staff tried to give us manual drive car instead of Automatic, so we would not have to wait for automatic car to turn up. We paid for automatic (for safety reasons), so we insisted on it & hence had to wait over 30mins for car to turn up. We had so much difficulty finding the entrance to correct car park at Izmir terminal & due to lack of "CIZGI" signs outside of the car park, we ended up in the wrong car park & when we finally got the Cizgi guy to come up to where we parked (on different level to drop off point), he demanded that we have to pay 20 TL for the car parking payment, even though we explained it was not our fault. The paperwork provided had no clear instruction or map showing correct drop off point & what the procedure was?! we were not happy with the Cizgi staff at pick up/drop off office in car park.

The booking process was clear & efficient

Good, the process was very quick.

The counter staff insisted either to deposit big amount of money or purchase insurance with less money deposit. I purchased insurance and deposited mone but till now I was not refunded. I am not satisfied with staff service and how customer is tricked

Well done platform service and friendly user

Excellent price and service

Best website till now to me for booking cars

The staff at the pickup location had poor English. The safety seat rented for two euros a day was terrible, not even as good as something from a street stall.

We picked up the car at 2 AM, and the rental staff kept pushing us to upgrade the car and buy insurance, despite us already purchasing it through Zuzuche. They even tried to upsell us to a BMW. It was a bit much. Returning the car was convenient; it took only five minutes.

Excellent, the rental process was completed in 20 minutes, everything went smoothly, and it felt secure!

Very friendly and I would recommend them

Easy to use app

Not a good experience.

Not a good experience I booked a car with full insurance but when I got to airport which was the Pick up point they made me to by another insurance.

Overall very good, the staff at both the pickup and drop-off points were very polite.

Waiting time was too long