“no cars available when I showed up on time. waited for TWO to return and got smaller car same price”
About Advantage:4.7/10
the car was not up to expectations. i feel i deserve a discount for having to wait for a bad car to show up. i left for my trip late and in a car too small to take my packed luggage.
“Real-Life Seinfeld Episode: They Can Take a Reservation, but They Cannot Hold the Reservation”
About Advantage:5.0/10
When I arrived on time to pick up my rental, Advantage did not have any cars. Instead I was told that there was a two hour "waiting list" and that they would call me when a car was available. The staff was nice during what I'm sure was a frustrating day for them, but ultimately Advantage failed at the one thing I counted on them to do: give me a car that I had reserved (and prepaid for!).
Difícil llegar a recoger el vehículo, muy sucios por dentro. No me gusta la política de la empresa de cobrar los peajes 15 días después, deberían ser inmediatos.
In the contract, it's highly important to arrive at my pick up time on time. I actually got to the place a few minutes early and the staff informed they had no cars available and there were 5 people in front of me waiting on a car. I was offered no compensation for their overbooking and I was not informed that if you leave the state of New York, you MUSt pay a toll to get back in to the state (I opted to not get a toll tag because I had not planned to use the toll on my journeys from NY to NJ and back). The vehicle felt like it had not be serviced in a while as the brakes on the vehicle did not respond as quickly as they should. I would not recommend Advantage to anyone, even if they are the cheapest, which seems to be because they do not service their vehicles and overbook.
About QEEQ:10.0/10
I enjoy the platform. I plan to use it for future rental car needs.
Great customer service. Process was fluid and painless.
Friendly staff. The lady was polite, interpersonal, courteous, and provide quick service.
About QEEQ:10.0/10
I was skeptical due to this being a unfamiliar website/app but things were smooth and I will be booming through this website/app again since I travel so much. Best price in short amount of time.
“The actual company advantage customer service is awful. Terrible front desk experience.”
About Advantage:6.0/10
Front desk customer service employee fought with me. Not part of my conversation. They have contacted me about the issue. Very unprofessional. Terrible employees. Customer service means customer service.
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