LA GUARDIA AIRPORT CAR RENTAL REVIEWS

Quick service, only waited for one or two people

Taking a shuttle bus to get the car is a bit inconvenient, and the waiting time is very long.

The car was ok just way to low the associate at the counter was not friendly at all the price had increased by about 2 dollars and all she said it that the company I dealt with dont know what they are doing and that what she quoted was what had to be paid if i wanted the rental. not sure If I would do this again

very easy to book pricing with the actual location was different need to get that fixed ASAP

Friendly staff.

Shouldn’t be asking to print all those papers since all the information is in the app ( had to get new ink for my printer).

Good friendly service - although the place was a little hard to find. Vehicle was excellent. We used it for a shopping trip up to woodbury common - plenty of space for all of us and all our shopping.

They overcharged me for fuel. I returned the car with a full tank, and they said it was fine at the time. Later, they charged my credit card for fuel.

Very thorough in checking documents, so the process was not fast. I was asked if I wanted insurance that included towing fees, but I insisted and they eventually dropped it. Returning the car was very convenient; after a quick round outside, I just handed over the keys, got the receipt, and left.

Satisfactory

Advantage management did not adequately plan enough cars to fulfill their reservations. I waited 1 1/2 hours for a car.

Like: The staff was very friendly and very helpful I would like to thank them for helping me there's nothing I didn't like the staff was wonderful staff was very nice nothing to complain
Dislike: The staff was wonderful I have no complaints

Average

Spent 17 days in the USA, and this car rental company's vehicles (all Dodge 7-seat MPVs) had the worst conditions, mainly in terms of appearance and performance. I pointed out the exterior issues to the security at the exit when picking up the car, but later found that the headlights, wipers, and air conditioning all had problems. Driving in heavy rain was tough, as the wipers were noisy, the front defroster was ineffective, and there was no automatic air conditioning, so I had to adjust it manually. The fog lights didn't turn on automatically or with the wipers (unlike previous cars). The low beam headlights were almost useless in heavy rain and rural areas, making it nearly impossible to see the road, forcing me to use high beams constantly. I was worried about getting stopped by the police, especially since New Jersey does not allow unlicensed driving.

Satisfied with the service

The service at the counter was average, and they wanted to charge an extra dollar, sometimes claiming it was tax, other times saying it was an airport fee, very confusing. However, when I returned the car a few minutes late, the staff helped waive the $50 fee that would have been charged.

Had to wait for a while as there were two groups ahead.

The customer service was average when picking up the car, but it was good when returning it. However, there was only one person managing the store at night.

Pretty good, no need to queue up

There are hidden and extra charges that I wasn’t aware of while booking through easy rent cars. Advantage’s charges were much more when I got to the office. I will never rent a car through them again. They are sharks!!!

Like: Staff was very nice and friendly, the vehicle was excelent!

Yes I was booked the car with medium Suv/ Toyota RAV4. But when we arrived for pick up the car the staff told us the they ran out of SUV car. But we already book the car before. They offer me a small which not much space for the luggage. We have to wait for decied about 10-15 mins then another customer return a Toyota camry car. I ask them for that car. Thay said ok but they did not give me any discount even the Toyota camry is more cheaper then SUV. The staff was not helpful and friendly. Feel very upset for the first time with them. Waste money, waste time.!!