There was only one employee at the counter who prioritized members, so I had to wait for an hour. I booked a RAV4 but got a Ford Edge instead. Despite having already paid through the platform, the store charged me again. It's been over a month and the platform still claims they are negotiating a refund. I don't understand why!
The attendant offered a smaller car than the one that I reserved. The attendant wanted me to purchase insurance, although I purchased the insurance online. He said it was because I reserved it throug1h a third party.
car received was the actual car I booked - same make and model! This is rare nowadays and good to see. Staff did not try to upsell me any unwanted extras.
About QEEQ:10.0/10
Price drop protector reduced the cost by $10 a few days after booking - a nice bonus.
The car provided did not match the reservation. When questioned, they said the store never had a Camry. If we wanted to change the car, we were told it would cost extra. Additionally, they charged an eToll fee of $25 per day for 3 days.
The radio screen didn’t work, kept jumping from station to station was very irritating
About QEEQ:10.0/10
There’s a customer service guy named Ted, who took care of a misunderstanding. I had with Avis regarding a no-show, and although he lost some money, he was able to get a really fair solution very professional exceeded my expectations
The car exceeded my expectations,
easy to pick up and drop off.
The counter staff very helpful and nice.
This rental car (Dollar) is the best I've ever rented.
About QEEQ:10.0/10
A booking platform is good and easy.
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