DALLAS FORT WORTH AIRPORT CAR RENTAL REVIEWS

Dislike: The limited range of cars to pick from..

Car broke down while driving in the middle of the road

Like: The car was more than I expected.

Very Unsatisfied

I had to leave the car at the airport parking garage for Advantage to pick up. I had some difficulty understanding the woman who was behind the counter. I had to ask her to repeat herself a few times.

I rent from this company every time I travel to the USA.

The pre-trip preparation reminders were quite comprehensive.

1- My flight arrived early by half an hour, and they didn't allow me to pick up the car. The reservation was for 6 PM, and the return was scheduled for 7 AM in two days, but they charged me for a full three days and even made me queue up again. 2- The staff was unfriendly. They added extra insurance for damage and roadside assistance to the invoice. I told them I didn't need it, and they finally canceled it. They told me they added it because you can't buy such insurance abroad. 3- I've rented cars abroad multiple times. Typically, if the same class of cars are not available, they offer a free upgrade. This time, they downgraded me. I hurriedly drove the car out of the airport, only to realize later that I had booked a Ford Focus but was given a Ford Fiesta. After checking on the rental platform, it was indeed a downgrade. Complaining only led to a reconsideration. In summary, this was the most disappointing car rental experience I've had abroad, and it was my first time using this rental platform. Using an agent made me feel inferior. In the future, I will book directly myself. Also, never use Budget again!!

Van front tires warned out, low tire pressure and engine Oil light came on .

It's okay, but the specific charges should be informed in advance.

Very satisfied

The store's service is quite good and the efficiency is acceptable.

Very spacious, very clean, and very bright.

The store was easy to find, but the overpass was hard to locate when returning the car. It was quite scary being alone. All the cars are in one parking lot, so you just need to find your rental brand, which was a bit confusing. The staff inspecting the car was right in the parking lot, very convenient. We chatted a bit, and the inspection was very fast. When renting the car, they gave a slip, and you could choose from the available cars in your rental category in the lot. I picked a Nissan and drove over 2000 kilometers with it.

The process was very smooth and convenient.

Pretty good.

Not many vehicle options available, maybe it was due to bad timing. Otherwise, everything was fine except for a problem during the return process. Despite returning the car with a full tank, I was charged over $40 for FSO (fuel service option). I am currently filing a complaint!

Very good, I always rent from them.

Very good

Pretty good