DALLAS FORT WORTH AIRPORT CAR RENTAL REVIEWS

They didn’t have any vehicle available so I didn’t took the car

Dislike: The limited range of cars to pick from..

The pick up was a total disaster. The only company with a line. Not that long, maybe eight people in front of me, and it took an hour. Horrible experience

Car broke down while driving in the middle of the road

Like: The car was more than I expected.

The car exceeded expectations and the staff where all very helpfull

Good, the vehicle is relatively new.

Unnecessarily added non-package items

Very Unsatisfied

I had to leave the car at the airport parking garage for Advantage to pick up. I had some difficulty understanding the woman who was behind the counter. I had to ask her to repeat herself a few times.

The pre-trip preparation reminders were quite comprehensive.

1- My flight arrived early by half an hour, and they didn't allow me to pick up the car. The reservation was for 6 PM, and the return was scheduled for 7 AM in two days, but they charged me for a full three days and even made me queue up again. 2- The staff was unfriendly. They added extra insurance for damage and roadside assistance to the invoice. I told them I didn't need it, and they finally canceled it. They told me they added it because you can't buy such insurance abroad. 3- I've rented cars abroad multiple times. Typically, if the same class of cars are not available, they offer a free upgrade. This time, they downgraded me. I hurriedly drove the car out of the airport, only to realize later that I had booked a Ford Focus but was given a Ford Fiesta. After checking on the rental platform, it was indeed a downgrade. Complaining only led to a reconsideration. In summary, this was the most disappointing car rental experience I've had abroad, and it was my first time using this rental platform. Using an agent made me feel inferior. In the future, I will book directly myself. Also, never use Budget again!!

Van front tires warned out, low tire pressure and engine Oil light came on .

It's okay, but the specific charges should be informed in advance.

Very satisfied

Pretty good.

Great service, car etc. I just would have expected to learn more about the eToll service from them when taking the car.

Not many vehicle options available, maybe it was due to bad timing. Otherwise, everything was fine except for a problem during the return process. Despite returning the car with a full tank, I was charged over $40 for FSO (fuel service option). I am currently filing a complaint!

I came to Dallas every 20 days can you give me more discount every time because I like your car .

Pretty good