Very good. I booked a Ford Focus, but there were no cars available at the store. The staff said they only had Nissan cars, not the model we wanted. There were many Chevrolet Malibu cars parked in the same area. I asked about them, and the staff said we could switch for an additional $230 (for ten days). We ended up switching cars.
The pick up was a total disaster. The only company with a line. Not that long, maybe eight people in front of me, and it took an hour. Horrible experience
As foreigners, we need to be cautious about hidden charges being pushed on us. Especially if there is a language barrier, they may try to sell extra insurance or services for toll fees. We encountered such upselling and only realized the incorrect charges after seeing the payment amount, requiring us to request a cancellation.
“A disaster dealing with Hertz when making a small change for a GPS for safety reasons.”
About Hertz:7.0/10
Hertz didnt follow the contract and overcharged twice the agreed price for only asking for a GPS.
I paid over 1000 Australian Dollars when the contrcat was 489 Australian dollars.
Hertz bill in america was 489 USA Dollars but I got charged 1000 Australian dollars. Hertz ripped off me and now I need to be on a budget in Australia.
About QEEQ:10.0/10
QEEQ excellent but Hertz is a disaster. I got charged twice the original agreement for only requesting a GPS. Recommend your customers to use a phone for navigation and no change anything at the Airport crows.
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