The shuttle service from the airport was great. The driver was very friendly and helped with the luggage. They even provided discount coupons. The lady at the counter was also nice. We used the discount to upgrade the vehicle, and the return process with full insurance was very fast.
The rental vehicle was excellent, The Rental agency was poor in honoring the Easy Rental booking. Had to be overcharged for items that were included in easy Rent, such as additional drivers, insurance and cost of vehicle
About QEEQ:8.0/10
Need to have better information with rental car agency so as not to be overcharged.
“Thanks to our rented car, our family trip to the Big Island was wonderful”
About Dollar:8.7/10
The counter staff was wonderful. Although I did not specify when booking, she provided us with a bilingual navigation so that some of my family members thought it more convenient to use the Japanese navigation than the English.
They added numerous insurances without any consultation and forced us to buy a full tank of gas after rejecting them, charging us $60 for gas that costs $40 outside. The vehicle model was downgraded from a Grand Cherokee to a regular SUV, which was not four-wheel drive, preventing us from visiting King's Valley. This was the worst car rental company, hands down.
“Hawaii Big Island Volcanoes National Park and Mauna Kea”
About Thrifty:4.0/10
The queue for picking up the car was long. When it was finally my turn, they aggressively tried to sell insurance. After refusing, they deliberately delayed the process and refused to give me a four-wheel-drive vehicle, claiming that their branch does not have Jeep Compass or similar models with four-wheel-drive. This ruined my plans to go to the Mauna Kea summit to watch the sunset, as I was only able to reach the visitor center because my vehicle didn't pass the inspection for summit access.
La prise en charge a été d’une rapidité exemplaire et les voitures étaient très propre et neuves
Aucun prise de tête avec les vendeurs au sujet des assurances . Sur les 4 agences que nous avons utilisées pendant nos vacances Alamo a été notre meilleure expérience
The car was clean with great power. Pickup and drop-off were convenient. Spacious interior for 6 adults to sit comfortably. The trunk could fit four 28-inch suitcases and one 24-inch suitcase without issue.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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