KONA AIRPORT CAR RENTAL REVIEWS

Overall it's fine, but paying fines is quite inconvenient.

Terrible experience! I booked a Ford Explorer, which is a 4WD off-road vehicle, but I ended up with a 2WD SUV. I don't remember the exact model, but it was some Nissan SUV with poor performance. The car couldn't even climb a hill properly despite flooring the gas pedal, failing to outperform a small old sedan. Since a 2WD vehicle isn't allowed to go up to the Mauna Kea summit, we had to cancel our trip. The main reason we booked the expensive 4WD Ford Explorer was to go up the mountain. If I had known I'd end up with a 2WD SUV, I would have just booked the cheapest Ford Fiesta. We wasted thousands of dollars for nothing. The store staff had an extremely poor attitude. First, they offered us an upgrade to a 4WD for an extra $70 per day! I had already paid for a 4WD, but they gave me a 2WD instead, which is ridiculous! When we showed no interest in upgrading, they aggressively pushed third-party insurance, claiming it's legally required when we said we didn't want it. When we ignored this, their attitude turned extremely bad. We never had such a bad rental experience in Oahu or Maui. It greatly affected our travel mood! This happened at the Budget store near Kona Airport on the Big Island.

The shuttle service from the airport was great. The driver was very friendly and helped with the luggage. They even provided discount coupons. The lady at the counter was also nice. We used the discount to upgrade the vehicle, and the return process with full insurance was very fast.

事前に予約していた車種と異なるものを貸し出されましたので戸惑いましたが、それ以外は何も問題ありませんでした。

Like: Everything
Dislike: 30+ min wait for car pickup.

The counter staff was wonderful. Although I did not specify when booking, she provided us with a bilingual navigation so that some of my family members thought it more convenient to use the Japanese navigation than the English.

They added numerous insurances without any consultation and forced us to buy a full tank of gas after rejecting them, charging us $60 for gas that costs $40 outside. The vehicle model was downgraded from a Grand Cherokee to a regular SUV, which was not four-wheel drive, preventing us from visiting King's Valley. This was the worst car rental company, hands down.

The car allocated by the rental company was too small, forcing me to spend more money to switch to a Jeep Wrangler.

It was incredibly convenient and excellent! QEEQ is a must for international travel.

We didn’t get the car we requested at the pick up time and had to come back a day later to pick up the car we needed. Very inconvenient.

Convenient pickup. Frequent airport shuttle service.

要望に答えてくれて、車のアップグレード対応をしてくれた。 アップグレード交渉が、英語で大変だった

It was very crowded.

飛行場からのバスの地図をもっと分かりやすく地図でも載せて欲しい。 申し込み後のメールが、今ひとつ分からずらい

Good service. The lady at the return point was especially enthusiastic.

Very helpful counter staff at the Herz agency. Staff for the drop off was also friendly and helpful.

The car was clean with great power. Pickup and drop-off were convenient. Spacious interior for 6 adults to sit comfortably. The trunk could fit four 28-inch suitcases and one 24-inch suitcase without issue.

The service was very professional.

They have charged me an extra USD230 which I am still trying to have refunded!

The staff at the counter used hard sell methods to try and force / convince me to buy additional liability insurance. The staff lied directly to my face claiming I would have ZERO liability insurance if I don't get Liability Insurance Supplemental (LSI). As the name already implies LSI is additional (supplemental) insurance. This is optional because the rental company is already required by state law to ensure at least minimum required liability insurance. This would have added additional 40% to my total rental cost !! I had to vigorously refuse several times until the counter staff reluctantly -- and still insisting I would be at extreme risk without any liability insurance -- gave in and finally let me leave. Apart from this rude and quite threatening behavior, the vehicle was also in rather poor condition: - very high mileage (over 33,000 miles) and dirty interior - vehicle tire maintenance warning active from start of rental, so clearly the required checks and repairs were not performed during vehicle return processing - I literally had to demand that staff at vehicle handover join me in inspecting the vehicle to record any existing damage. I will NEVER AGAIN rent from this company.