BERLIN CAR RENTAL REVIEWS

It took a full hour from arriving at the rental counter to completing the paperwork. Very inefficient, and they kept pushing insurance sales even after I clearly declined, which caused delays.

it’s ok thanks

car has some demages, but it’s ok

some transactions problems happening.

When picking up the car, the vehicle couldn't be located in the rental company's parking lot. After about 20 minutes of unsuccessful searching, the rental agreement documents were issued again, this time for a different car. Very time-consuming and no apology from the car hire staff.

Nothing to comment on. Booking process as smooth and transparent as usual.

現地の便利な場所に営業所があり､看板もわかりやすく迷うことがありませんでした｡予定変更があり､受取日時が変更になりましたが､迅速に対応いただきました｡

All needed information provided. No quick and easy drop-off.

Price quoted was not an end price.

Excellent service, thank you so much.

Overall service was quite good, and the communication was very patient.

Staff was very helpful...When we are turning Tegel airport there are traffic issue...Almost 2 km outside of Tegel Airport policeman closed all roads and we wait there more than 1 hour...So we cant put bensin,because of check in time ...For 15 liter bensin Alamo take from me 67 Euros...Gas station is 1 km from Tegel...Anyway,its my fault but 4 euro/liter is so expensive...They called me,i explain them this policemans traffic issue but they cant help me...Anyway,it was good car and good firm...

Perfect

People who don't speak any foreign languages found the pick-up and drop-off process very smooth.

Nice car

Easy book

Though I had given the car back with full tank which was verified by Europcar representatives as well,I was charged Rs 7142.12 for fuel refuel and Europcar is unable to give exact reason for this.

We booked a car through Zuzuche for five days and fully paid in advance to Zuzuche, but Zuzuche didn't transfer the payment to the car rental company. We were supposed to pick up the car at noon on October 3rd, but due to a train delay, a friend called to inform us that it was a National Day holiday in Germany and the car rental company hadn't received any payment or deposit. Therefore, they wouldn't hold the car for us. We rushed to the car rental company around 2 PM, but it was closed, and we couldn't pick up the car. The next day, there were no cars available either, so we ended up paying but never received the car! Meanwhile, Zuzuche kept making excuses and refused to refund our rental fee. We recorded a video on-site, and the AVIS staff confirmed they hadn't received any money and that we could get our money back if we didn't get the car under any circumstances. Despite this, Zuzuche continued to make excuses. So, be very cautious when renting through Zuzuche!!! Be careful of paying and not getting a car, as they don't prioritize customer interests at all. Unethical company!

We booked a rental through Zuzuche for five days and paid the full amount upfront, but Zuzuche did not pass on the payment to the car rental company. We were scheduled to pick up the car around noon on October 3rd, but the train was delayed. A friend informed us that it was a public holiday in Germany that day, and the rental company hadn't received any payment or deposit, so they wouldn't hold the car for us. We arrived around 2 PM, but the office was closed, and we couldn't pick up the car. The next day, there were no cars available either, so we ended up paying for a car we never received. Zuzuche kept trying to avoid refunding our money, but we recorded a video at the scene where an AVIS employee confirmed they hadn't received any money and that under the circumstances, we were entitled to get our money back. Despite this, Zuzuche continued to evade responsibility. Be very cautious when renting through Zuzuche!!! They might take your money and fail to provide the car while not caring about customers' interests at all. A dishonest company!

Just okay

it’s ok

Everything is prefect.

Everything is prefect.

Great location, easy to find. The originally reserved BMW 7 Series was unavailable, so they switched us to a Mercedes S450, which is essentially the same class. It’s elegant on the highways and can be wild at times, thanks to the excellent performance and driving environment.

They only mentioned that returning the car without a full tank of fuel would incur charges equivalent to fueling at a gas station, deliberately hiding the fact that there were nearly ten times the fuel price in additional labor fees and other charges! Moreover, the contract had an additional clause stating 'Pre-purchase a tank of fuel upon pickup, allowing the customer to return the car with an empty tank; if the customer refuels before returning, the car rental company will not refund the difference.' This was not mentioned or introduced at the time of pickup! As a result, even though I only used one bar of fuel, the bill included a hefty 60 euros charge! The actual vehicle provided did not match the specifications other than being a seven-seater. I never expected such notorious behavior from the well-known Avis, absolutely negative review!

Great service