Berlin-Heidelberg-Colmar-Thun (Switzerland)-Dream Slope-Munich-Berlin

When returning the car, there was no inspection. They just took the keys and told me I could leave. Afterwards, they kept charging my credit card without notification, twice in total, amounting to over 1500 euros. I didn't receive any email detailing the charges either. I had already paid over 12,000 RMB for the rental, which included insurance. I hope the relevant authorities investigate this promptly and refund the charges.

The service was quite enthusiastic.

Picking up the car at Munich Airport was quick. The staff were friendly and even gave us a brand-new A3. However, be aware that if you find any issues during the car inspection, you need to register them on the 4th floor. We forgot to inspect the car initially and later found a crack on the back, which worried us for a few days. The staff during the car return process were also very good; they did not say anything, and the inspection was quick. P.S: Avoid renting from ENTERPRISE. They have many hidden fees not explained during the booking, and the staff are extremely rude. I highly recommend being cautious if you rent from them.

Picked up the car at the AVIS counter in Munich Central Station. There were two cars to choose from, both upgrades from what I reserved. I chose a high-end automatic diesel S-MAX with navigation. The staff was friendly and provided detailed vehicle information. They also gave me a parking card and a map of the garage. When returning the car on a weekend, the store was closed, so I parked it in a street spot near the entrance and put the keys in the drop box. The staff called me the next day to confirm they had received the car. The whole process went smoothly. One star is missing because I couldn't upgrade to a BMW or BENZ in Germany, which was disappointing.

The car is clean and good and the staff are comfortable dealing with it