The first time I went a bit late, they said I didn't follow the schedule and there were no cars left. I had to rebook at double the price and buy another insurance, wasting the previous 189 yuan insurance.
Easy to pick up, very difficult to return. No one inspects the car during pick-up or return. You just pick up and drop off the keys at the counter and answer a few questions. The car was very new, only 4000+ kilometers, with a top speed of 200 km/h. Great value for money, highly recommended.
We booked a BMW 3, but Budget told us they didn't have this model. Not sure if this is an issue with Budget or the rental platform? The fact that it says 'similar models' is very misleading... We ended up with a Skoda Superb. While in the eyes of foreigners it is considered a similar model and the car was good, we were still disappointed, as we were expecting one of the ABB models (Audi, BMW, or Mercedes).
The customer service agent at pick up was extremely rude. I called the service hotline 2 hours prior to arrival to say that our flight was going to be delayed, I was reassured that the my message will be passed on and budget staff would track the flights and stay up to 2 hours after the opening times if needed . We arrived at the counter 2 minutes after they officially closed, luckily bumping into the lady on her way out. She told us that the counter is now closed, no one told her about flight delays (although I added the flight number to the booking) and she can not re-open for us and that it was not her problem. Only after 10 minutes of persuasion she agreed to open the desk again - which took her less than a minute.
When dropping the car off they tried to charge me an additional €80 without explaining why (I had payed the booking already). I refused to pay and it turned out that budget tried to charge me for a deposit for fuel although I returned the car with a full tank. Overall a disappointing experience - I will not book with budget again.
About QEEQ:10.0/10
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Good and prefect.
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