BERLIN CAR RENTAL REVIEWS

Like: Car excellent condition Drop off super efficient

Attitude was good, but I rented a BMW 1 Series and got a Ford EcoSport instead. Had to upgrade.

Dislike: Lack of full coverage insurance clarity (that it was separate). I didn't feel protected enough

1. Charged an extra 50 euros for overtime due to flight delay, which is very excessive. It was about 1 hour. 2. Overcharged. 3. Deliberately did not provide the reserved model, claiming the order was too cheap.

The pickup location is hard to find, the sign downstairs has a different company name.

Like: The price of the website was great. Much better than anywhere else. Loved it all Margaret L.

Eurocar agent service, slow.

I prefer renting a car in Germany because the vehicles are in good condition, the service is excellent, there's a high chance of getting an upgrade, and they don't have hidden charges. We originally booked a standard manual, but at the pickup location, we got a diesel manual station wagon. Since we planned to drive for several days, we asked if there was an automatic version available. The staff checked and offered a new C-class gasoline automatic with navigation, which had only been registered for a month. We were very happy! The navigation worked great, and we barely used Google Maps. When returning the car, we were a bit concerned because it was late and no staff was around, so we parked in the designated area and went to the office the next day to return the keys. We were told to just drop the keys in the drop-off box in the parking garage. In all of Europe, renting a car in Germany is the best choice.

Picking up and returning the car was very simple and quick. No upselling of insurance, very good!

Good car, clean, great service

Pretty good, the procedures were very fast.

Like: Value Service
Dislike: Not the exact car i ordered

Extra charges. Total was 288 euros, they charged me an additional 281 euros, almost double. Even if Avis cars are cheaper, I won't rent from them again.

The reserved model was completely unavailable. Two E-Class Mercedes Benzes were booked, but upon arrival and discussion with the staff, it was revealed that they did not have these models. When asked why they were still available for reservation online, they said they didn't know.

The service was excellent and the staff were very helpful.

Like: Very happy relaxing experience.
Dislike: Happy customer grate service.

No queues for picking up or dropping off the car, which is very good. The service attitude is also nice.

The staff had a very good attitude and were knowledgeable.

The same poor service from Zuzuche (QEEQ). Problem resolution is slow and even the deposit takes a day to process. The actual car was a Skoda, not a Mercedes, despite their claims. AVIS pushes unnecessary insurance, leading me to buy two zero-deductible policies. Extra charges are more than half of what other companies charge and they do not provide a way to pay foreign traffic fines. Pathetic.

The processing speed was quite fast.