“Great experience but could have been awesome with a slightly larger sedan as initially booked”
About AVIS:6.7/10
Counter staff wasn't that friendly and seemed not so happy that we purchased the add-on comprehensive insurance via EasyRentCars platform instead of directly through Avis. Car didn't meet our expectations as we booked an Intermediate Corrolla but were given a Compact Hatchback Corrolla instead. Only noticed this once we reached the pickup bay area and were too lazy to walk back, dragging luggage & our small children, to Avis counter inside the Terminal to get the car changed.
About QEEQ:8.0/10
The booking platform is great and the Price Drop monitoring features is amazing.
I went to Gold Coast at night time and pick up after hours. They gave me a automatic car but Gear box and Transmisson is different I never drive same thing like this before then I have to paid for taxi go to motel. So I come back on next day for request change another automatic car and she approved for me get another one. I was lucky at this time very busy but still left only 1 car available for me changed. But I’m not really happy about my costs going higher up because of fee taxi 2 times.
They handed over the car without checking it and didn't inspect it upon return either. Later claimed there were issues with the glass and tires, then charged over 400 USD without negotiation. Unbelievable.
Ace rental picked us up very late from the airport, we waited for more than an hour. Their phone line was down and the head office had no clue what to do. They kept us on hold when we called.
On the return, they said it might take more than 30 min for the transport to drop us to the airport. But the driver arrived a bit early we were dropped off 20 min before flight. Lucky we board the plane because no checking luggage.
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Car hire at/near landmarks of Gold Coast
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