From Hamburg to Neumünster Outlet - Kiel - Lübeck - Hamburg

Hidden insurance terms. A car that originally cost 300 per day ended up costing over 700. Truly the worst experience.

Service was average, businesslike, and not very enthusiastic in solving issues.

1. There was only one staff member at the store, and the pick-up location was a 5-minute walk from the airport. 2. Another car was blocking ours at the pick-up spot, making it impossible to collect our vehicle. 3. Despite calling multiple times, we couldn't reach the staff (this was around 11 PM). 4. We had to walk back to the airport to contact the staff. The only staff member prioritized other customers’ pick-up orders despite our issue. Eventually, they resolved the issue by changing the car, but it took a long time.

Couldn't rent a car, they didn't recognize the international driver's license from the rental company! It was a disaster.

Although there were few staff and I had to wait in line for an hour, the female employee was very patient.