From Hamburg to Neumünster Outlet - Kiel - Lübeck - Hamburg

It was a great experience!

They kept saying they couldn't process my old-fashioned credit card and forced us to buy their additional insurance, costing an extra 81 euros. What's the point of buying insurance from the rental platform then?

Reasonable price!

Hidden insurance terms. A car that originally cost 300 per day ended up costing over 700. Truly the worst experience.

The store location is very convenient, all rental companies are between T1 and T2, easy to find. Processing one customer is very slow, around 15-20 minutes... The service attitude is quite average... Arrived at the counter at 6:40 am, a blonde lady said my reservation was for 7 am, so I had to wait 20 minutes. 20 minutes later, I was told they didn't have the car I wanted, only large vehicles like VANS, and I had to wait another 20 minutes... During this time, I saw four local German-speaking customers all get their cars smoothly (three of them were alone and only one group was a pair). Maybe I was overthinking, but they could all be renting VANS??? When I had waited for the third 20 minutes and saw another Chinese couple being told the same thing while locals got their cars smoothly, I got a bit angry. I directly asked the blonde lady how to resolve this issue, then a higher-ranking brunette came out, checked my order, and I told her about my waiting process. She immediately said OK, she would give me a new car but with an extra charge. Since I had already waited for over an hour, I didn't want to wait any longer and agreed. When I went to the garage to pick up the car, I found that they did have the car I wanted... it was just that they were all relatively new?? I don’t understand, maybe they were reluctant to give us these cars? Thankfully, the car I got was indeed new, with only 20KM on it... I probably won't choose this company next time.