1) The car was different from what I chose and expected.
2) When I went to check in and pick up the car, the amount I needed to pay was higher than what was printed on the reservation email's receipt (after deduction of the child car seat). When I asked the staff about the discrepancy, she just asked me which agent company I used and told me to contact Zuzuche! She further told me that if I didn't pay the new amount, I could not take the car. It seemed like they could change the price at any time, regardless of the reservation details!
Like: Very friendly and accommodating. I had an emergency and had to fly back and forward and there was no problem. In fact the staff made me feel very comfortable and at ease. Dislike: Everything was perfect. Great job. Will not look any further next time.
We got a Kia Rio instead of the Accent. That was fine by us. The only issue was sometimes the streets of lauceston and surrounds were steep, and with four adults and heavy luggage, the car had difficulty going up the hills. Apart from that, everything was great.
The staff had a normal attitude when picking up the car at the airport. When we returned to the repair department due to a minor accident, the staff did not smile at all.
“Ordered a Large SUV, only to be given a standard SUV with little compensation.”
About Europcar:7.3/10
Waited for ever at the counter, then told car ordered was not available, had to take another car without compensation. Would of been stranded at airport otherwise. is suspect Europcar always put a low priority on customers who book through 3rd parties.
Like: Great staff. Dislike: I found the wiper blades were worn out and whatever the car is washed with remains on the windscreen, making very difficult to see out of in wet conditions. Also I felt the tyres were over inflated, making the ride a little bumpy.
Very poor service, booked a Camry but got a Qashqai. The whole family and luggage were cramped together. Complained to the rental company, and they claimed it was an upgrade. This issue has never been resolved.
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Virginia Alerander
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View more >M.POSTERINO
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View more >Dislike: Everything was perfect. Great job. Will not look any further next time.
R.Grant
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View more >S.Howard
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View more >Dislike: I found the wiper blades were worn out and whatever the car is washed with remains on the windscreen, making very difficult to see out of in wet conditions. Also I felt the tyres were over inflated, making the ride a little bumpy.
Zenobia Oscar
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