We were not told that we had to pay for every driver just asked for our driver licenses and charged accordingly - not impressed with the service provided.
The car drove really well, the counter person was friendly, the car had some scratches on it we showed the counter person, he said the scratches were superficial and didnt count. We took photos, LUCKY when we got back they emailed me to say there were scratches on it that werent there before. the ones they said were all the ones that were already there.
“Easy rental cars told me that I will get a car seat. But Alamo didn't have any.”
About Alamo:7.7/10
Easy rental cars told me that I will get a car seat. But Alamo didn't have any. So we had the get a booster seat, which had no adjustable seat belts which was too big for my daughter and resulted in issues throughout the journey
As Easyrent is a different company the Europcar found it difficult to access the booking information and had to add the second driver information manually, which took a little time. Not sure if this is a common problem or not?
“wary of such a discount being legit, but excellent outcome”
About Europcar:10.0/10
We were upgraded on the car for no cost,, which made the rental experience great. Did opt for 3rd party car rental insurance, which was more economical than the agency or easycar.
Collection of vehicle was not mentioned properly. Had to go back and forth in the carpark multiple timed to locate vehicle.
Apart from that, overall was great! Cheers.
Large car rental company, the counter is prominently located at the airport. However, the contact number is never answered, which is very frustrating.
Recommended for those with previous car rental experience. The counter staff's introduction during rental was very vague, with no details about the car, possibly assuming everyone has extensive driving and rental experience.
I was embarrassed at the pickup counter because the staff asked whether to insure ir not. I explained that I had insured fully through your company. But the Eurocar staff said that any car accident happened then I had to pay $8000 to Eurocar and I could claim through your company. Is that true? Who is your insurance agent in Australia?
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