The car was excellent ! The staff was super helpful. Really lovely and service oriented people. Specifically, Jodi who helped us with our car is amazing !
This is the second similar car I have hired and the spec on the car is low. It is a full size car but has minimal extras that would be typical for a car of that class. There was no speed sensitive cruise control as an example. I hired a volve S60 earlier and it had extras that would be typical for the car type but the Mercedes didn’t.
My English is quite poor, but the overall process was smooth. The car return procedure was simple, the deposit was about 300 euros, and the service was patient throughout.
In Europe, it's important to get used to their pace. Be patient, everyone is polite and courteous. Note that driving speeds in Europe are generally high, and being courteous alone won't ensure safety. Roadworks can make driving more difficult due to narrow lanes. It's really not advisable for inexperienced drivers to attempt self-driving; safety should always come first.
The rental company is Europcar, and the experience at the Amsterdam Airport branch was extremely poor. Upon arriving at the front desk at the reserved time, we had to wait 3 hours to complete the paperwork and get the car, and this waiting time was included in the rental period. We had reserved a seven-seater automatic car, but were given a manual diesel car, which was far below the promised standard. When we brought this up, the front desk staff were arrogant and did not even answer calls from the domestic platform to resolve the issue. They only asked for more money for an upgrade. Pressed for time, we had no choice but to pay the additional fee. During this process, I had to shuttle between the front desk and the pick-up point repeatedly. Ultimately, the 3-hour wait time was included in our rental period due to a 'computer issue,' resulting in a supposed rental duration of 21 hours. During our interaction, the staff exhibited discriminatory behavior and made derogatory comments in Dutch among themselves. While traveling should be a joyful experience, I hope sharing this account helps others avoid such pitfalls. Europcar's service was very poor.
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E.Hoffman
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