AMSTERDAM CAR RENTAL REVIEWS

Very satisfied

Excellent car rental service. The staff even gave me a free vehicle upgrade, which made me very happy. The pick-up and drop-off locations are easy to find.

The service staff, Beckham, was excellent. They were very welcoming, efficient, and overall great.

The service was very fast.

Overall good, easy to pick up the car.

Satisfied

Brand new car, great service upon pick up and drop off

Received a Mazda 3, great car. Slightly small, but comfortable for 3 adults

Very satisfied

Good customer service attitude

It's okay.

The staff were friendly and recommended using snow tires for winter driving.

Very satisfied, the store decor is great and the coffee is delicious!

The service at the store was excellent.

Very satisfied, the vehicle is very new, it's a Lynk & Co 01. The driving experience is excellent.

In Europe, it's important to get used to their pace. Be patient, everyone is polite and courteous. Note that driving speeds in Europe are generally high, and being courteous alone won't ensure safety. Roadworks can make driving more difficult due to narrow lanes. It's really not advisable for inexperienced drivers to attempt self-driving; safety should always come first.

Very satisfied

The rental company is Europcar, and the experience at the Amsterdam Airport branch was extremely poor. Upon arriving at the front desk at the reserved time, we had to wait 3 hours to complete the paperwork and get the car, and this waiting time was included in the rental period. We had reserved a seven-seater automatic car, but were given a manual diesel car, which was far below the promised standard. When we brought this up, the front desk staff were arrogant and did not even answer calls from the domestic platform to resolve the issue. They only asked for more money for an upgrade. Pressed for time, we had no choice but to pay the additional fee. During this process, I had to shuttle between the front desk and the pick-up point repeatedly. Ultimately, the 3-hour wait time was included in our rental period due to a 'computer issue,' resulting in a supposed rental duration of 21 hours. During our interaction, the staff exhibited discriminatory behavior and made derogatory comments in Dutch among themselves. While traveling should be a joyful experience, I hope sharing this account helps others avoid such pitfalls. Europcar's service was very poor.

Satisfied

The car had only 400 miles when I picked it up, it was practically new and needed to be broken in.