KEFLAVIK CAR RENTAL REVIEWS

They might be difficult if you don't buy the sandstorm insurance, so I purchased it.

The store staff were insufficient, service was slow, and the car I booked wasn't available. They delivered the car the next day.

Smoking is prohibited inside the car, the cleaning fee is extremely high, and the contract needs to be enlarged to read the English instructions!

The car is in good condition with 49,080 kilometers on it and almost new tires, which is quite satisfactory. When I returned the car at night, there was no one on duty, so I left the key in the box. I still don't know the status of the return and when it will be finalized.

Had to wait 10 minutes for the pick-up service, but the drop-off was relatively quick. Overall service was average, with some upselling involved. Definitely not up to the best standards.

The car was pretty average and had 135000 km on it. The guy at pick up counter was forcing us to buy insurance and was telling us all sorts of stories about sand storm and accidents. Which was bit too much.

They just handed you the key and asked you to pick up the car yourself. No staff assistance during pickup. Reserved a Volkswagen three months in advance, but got switched to a Japanese SUZUKI which I am not familiar with. Luckily, the car wasn't complicated, or it would have taken quite some time to figure out, wasting time. Significant service difference compared to Europcar in Germany.

We waited almost 2 hours to pick up the vehicle. Very disorganized office

There were a lot of people, but the customer service was friendly and enthusiastic

Long wait to pick up our vehicle, almost 2 hours. Wouldn’t reimburse us for bringing the car back a day early when our flights got changed.

The mileage was already over 170,000 kilometers when picking up the car, and the vehicle condition and driving experience were obviously poor. On the afternoon of the 7th day, the right rear brake pump suddenly broke, and shortly after, the brakes failed, making driving extremely dangerous and nearly causing a serious accident! Additionally, we waited an entire day for rescue, ruining our planned scenic spots tour! This is really playing with our lives!

Waited nearly half an hour to pick up the car and over half an hour to return it. The return location was unclear, so I asked the staff and they told me to park outside. I ended up parking at the entrance and they didn't say anything. I rented a Ford Focus but was given a Mazda 3; not sure if they are in the same group. If anyone knows, please let me know. The car had scratches and other damage when I picked it up, but they said it was fine and just to take pictures. The car was fairly new, but there were constant warnings about issues like the passenger airbag and front radar malfunctioning. I called the rental company about it, and they told me to handle it myself. After insisting, they finally helped. I drove to Akureyri where they had a branch to get the car checked, and it was confirmed that it was safe to continue driving, but overall it was not very reassuring.

When we returned car the staff at the car rental company said the car has a little scratch that even can't be seen it. They were trying to make us to pay for this damage and finally we found this scratch in the photo that we took before. we fought with this guy in a hour and almost missed flight. I will not use this GREEN MOTION again! By the way, I saw people complain the same situation in internet..

The pick up time was 8 am the erp showed up at 910 and told me he did not have to answer me sa to why he was late he looked hung over

Unprofessional, Rude & Poor Service. Upon getting the Mazda CX-3, Procar staff named Christian did not bother to check the car together. All he said was you go round and take pictures of the car. Shouldn't they have a more professional renting procedure for customer's peace of mind? Car remote got cranky after the first few days. Thought was due to weak battery. On my 12th day, at the peak of the water fall, car remote could not work. Tried for closed to 1 hour in the freezing weather, and it suddenly works. On my 13th day, car broke down: Steering got very tied and indicator flashes pull over. Fortunately I was in a small town near petrol kiosk. Called Procar hotline, they referred me to a technical expert and requested me to change battery of the remote control. To diagnosed the problem I have to walked 20 mins in the rain to a shopping center to replace the remote's battery, but the engine still failed to start. Called Procar again, referred back to staff Christian. Requested him to checked my email of the dashboard indications, I sent. He got impatient and crudely exclaimed that he got 15 email addresses, which one am I referring to, when there is only one email stated on Procar website (Rude). Instead of getting an agent to take over, he asked me to seek help from kiosk attendance to run start the car and eventually to call a service agent to charge the car battery. That was when the kiosk attendance spotted the broken belt. Service Agent also wasted much time driving to and fro to look for right tools to install the belt. Wasted more than half a day of my leisure trip thus had to forego some destinations. Also had to pay for the service and got the refund later. Procar staff could have been proactive to contact and liaised with a service agent instead of having their customer diagnose and communicating via the kiosk attendance. As a leisure traveler, it's devastating: lost time, lost Skype cost, traumatized and stressed.

Service attitude is indifferent. We returned the car in the evening, and since the rental company is not located at the airport and we had a flight early the next morning, we inquired if we could take the shuttle to the airport the next day. They bluntly and coldly replied 'no'. Terrible service!

Still did not get any official paper about my closed booking, still hola a lot of money on my bank account without any reason, no documents, just really terrible.

The car was brand new with just few hundred kilometers on the odometer. All details were duly informed. No hassle either at the time of pick up or drop off. A paid cab was also arranged post the drop off.

Always recommended and preferred choice

There are Chinese-speaking staff, making communication easy. They also thoroughly explained important local information.

Had to wait for an hour at the airport and called before they came to pick us up, unlike other companies that hold up signs. Other than that, everything else was fine.