The pre-booked car (which was larger) was not available. There was only one car at the store, and due to time constraints, we were forced to take the smaller car on our trip, but were charged the rate for the more expensive, originally booked car. The rental company was very unprofessional and used various tricks to deceive customers. During pick-up, there were two noticeable scratches that the staff overlooked, which I had to point out before they were recorded. During drop-off, they took advantage of our inexperience, repeatedly saying everything was fine and that the inspection was complete without giving us any receipt. Later, they claimed we returned the car late (by one day) and tried to charge extra since we had no receipt. We directly filed a complaint with Budget after returning home and provided train tickets and accommodation receipts from the same day we returned the car to prove our point. Eventually, we got the undue charges refunded.
We rented a car for a self-drive trip in Tuscany and were pressured by the staff who kept suggesting that small cars would not work well on countryside roads. Under pressure, we opted for an expensive SUV because we were worried that if we insisted on picking a cheaper car, the staff might give us trouble during the return. In short, avoid this Europcar location. Do not go to the Europcar in Siena; they will find various excuses to make you upgrade your car model and purchase pricier insurance.
I don't understand English or Italian at all, but with the tour guide's help, I successfully rented a car. I prepaid the full amount on the QEEQ website, and at the store, I only needed to use a credit card to hold a deposit of over 90 Euros. The deposit was released after returning the car. Reminder: make sure to buy insurance on the QEEQ website! Otherwise, the car rental company in Italy will make you buy their full insurance, which costs 45 Euros! QEEQ only costs a few dozen yuan!
I always use Budget car rental whenever I can because the checking always goes smoothly and staff are always very helpful. I can trust that the cars are always in good condition and very clean.
About QEEQ:10.0/10
Using this site to book our car was very easy and informative. And best of all, they offered the best rental prices I could find!
Overall, the experience was quite good. The rental company's staff handled things very efficiently. However, there seemed to be a technical issue with the card swipe. Eventually, they manually entered the card details, so there was no problem with paying the deposit.
Car hire locations (incl. in-airport & off-airport)
Car hire reviews by car hire supplier
Car hire at/near landmarks of Siena
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Lindsay Smollett
-
-
-
-
View more >Egbert Eve
-
-
-
-
View more >Dempsey Aled(k)
-
-
-
-
View more >D.Green
-
-
-
-
View more >Leo Tours
-
-
-
-
View more >Car hire Brands Ranked In Siena
Know More about Siena Car hire
Pay for Car Rentals with Crypto