SIENA CAR RENTAL REVIEWS

The pre-booked car (which was larger) was not available. There was only one car at the store, and due to time constraints, we were forced to take the smaller car on our trip, but were charged the rate for the more expensive, originally booked car. The rental company was very unprofessional and used various tricks to deceive customers. During pick-up, there were two noticeable scratches that the staff overlooked, which I had to point out before they were recorded. During drop-off, they took advantage of our inexperience, repeatedly saying everything was fine and that the inspection was complete without giving us any receipt. Later, they claimed we returned the car late (by one day) and tried to charge extra since we had no receipt. We directly filed a complaint with Budget after returning home and provided train tickets and accommodation receipts from the same day we returned the car to prove our point. Eventually, we got the undue charges refunded.

I don't understand English or Italian at all, but with the tour guide's help, I successfully rented a car. I prepaid the full amount on the QEEQ website, and at the store, I only needed to use a credit card to hold a deposit of over 90 Euros. The deposit was released after returning the car. Reminder: make sure to buy insurance on the QEEQ website! Otherwise, the car rental company in Italy will make you buy their full insurance, which costs 45 Euros! QEEQ only costs a few dozen yuan!

I always use Budget car rental whenever I can because the checking always goes smoothly and staff are always very helpful. I can trust that the cars are always in good condition and very clean.

Using this site to book our car was very easy and informative. And best of all, they offered the best rental prices I could find!