I had never tried renting a car for self-driving in China, and this was my first time doing it abroa

Very satisfied, fast service.

I booked three identical cars several months in advance, but when picking up, none were available. They said the cars were rented out and hadn't returned yet, and I might have to wait for hours with no guarantee of availability. We had to downgrade to smaller models, but the price didn't drop. It was twice as expensive as renting through other platforms.

The office is small, but the work efficiency is not. Everything was explained very clearly. Both pick-up and return were easy and fast.

I upgraded my car to a bigger and the counter staff was more than willing to cooperate. Not many people on pickup because its still early. Car was not washed before pick up but not too dirty. I sent the car while the drop off point is still closed. Overall experience was good.

My expectation was to receive what I ordered as I got a confirmation from AVIS about the availability. When arriving I was informed that the only car available would be a FIAT - which was nothing like a SUV car (Jeep). As I received a confirmation letter, I did not surch any further. And that is probably the "trick" that they play with the customer. When you arrive in the morning you have almost no other option but to take what they "offer" you. What can one to - ofcourse I would like to walk out, but then you have to start checking other options, and that would probably take many hours - and then the day would be ruined. I know that this type of car (FIAT) was not the same price category. I was not offered an upgrade /the offered me a VAN - which I did not accept/. I was not offered a "good deal" if I would accept the FIAT. I asked for Mercedes cars they had (2 ea) but they were not willing to upgrade me - asking for more than double the original price for the SUV. /I saw only four cars, FIAT and two Mercedes and a Van/. I have never experienced that a rental would not upgrade a person when the promised car is not available. I was then offered a Volvo V60 - which I had to accept as I was not offered anything else close to what I ordered. I was informed that I had to wait 10 minutes for it. It turned out that I did not receive a car until more than one hour after arriving to the rental. No "sorry" from the staff about all this "blunder" on their behalf. Just stating that the "computer" sent out the confirmation - like AVIS was just "free" therefore! (The person servicing me did not speak English - which was not helping, but one can of course not expect that at a small local rental, and that was not any issue). The car had not been washed - it was dirty inside/out. The car was "ok" though, but not a SUV as called for. This was not a good start on the day for me.