The pre-booked car (which was larger) was not available. There was only one car at the store, and due to time constraints, we were forced to take the smaller car on our trip, but were charged the rate for the more expensive, originally booked car. The rental company was very unprofessional and used various tricks to deceive customers. During pick-up, there were two noticeable scratches that the staff overlooked, which I had to point out before they were recorded. During drop-off, they took advantage of our inexperience, repeatedly saying everything was fine and that the inspection was complete without giving us any receipt. Later, they claimed we returned the car late (by one day) and tried to charge extra since we had no receipt. We directly filed a complaint with Budget after returning home and provided train tickets and accommodation receipts from the same day we returned the car to prove our point. Eventually, we got the undue charges refunded.
Budget is poorest rent company, I booked a Benz A class automatic car, the staff forced to accept cheap cars and said I have no options only automatic I have to accept.
The staff attitude here is so bad i had never seen. They said you can wait or accept their offer.
Then I wait about two hours eventually, they offered me a Audi A6 and forced me to buy a full insurance.
I told them I have already purchased a full cover separate, they said I need to buy extra expensive insurance there, otherwise I can't take the car I want.
Lied about the cost of the insurance 31 euro a day I was expecting the insurance to cost me £217 -
They also said the insurance I had with the original waver was not valid compared to what they offered.
About QEEQ:10.0/10
Explain to me how budget in piza Italy can rip people off
I felt tricked about some damage to the car I did not know about and they are charging me more that eur 400 for it.
About QEEQ:10.0/10
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