We rented a car for a self-drive trip in Tuscany and were pressured by the staff who kept suggesting that small cars would not work well on countryside roads. Under pressure, we opted for an expensive SUV because we were worried that if we insisted on picking a cheaper car, the staff might give us trouble during the return. In short, avoid this Europcar location. Do not go to the Europcar in Siena; they will find various excuses to make you upgrade your car model and purchase pricier insurance.
The car model was changed. I booked a Mercedes station wagon but got an Audi A4. The trunk couldn't fit two pieces of luggage. Downgraded the car and effectively increased the price.
I booked in Florence city center but failed to realize that they close at 12:30pm on Sunday. After a couple of hours of panic, my wife and I went to the airport car rental, after a few minutes, the staff managed to switch the pickup point to theirs and we were on our way. Very grateful to the staff are the Europcar rental at Florence airport, they helped us out a lot!!!!!!!
About QEEQ:10.0/10
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