TURIN CAR RENTAL REVIEWS

Overall, the store's service attitude is quite good, but some details on the paperwork are not very clear. When asked, the staff were enthusiastic in their response but couldn't clarify adequately. Asking further questions made us feel like we were being especially troublesome. We specified on the online order that we wanted a Renault or a similar model, but in the end, we got a Fiat Panda. They explained that they consider all 5-door cars to be the same. Since we were not familiar with the operation, we initially didn't know how to engage the reverse gear (manual transmission). When we called the store, the customer service representative couldn't speak English and hung up (or maybe it was a poor signal, but it's unlikely). The vehicle's pre-existing damages were recorded only in writing. We took careful photos during inspection, but the staff seemed to think we were too meticulous. The car was parked directly by the side of the store on a busy street, making the inspection rushed. I might have expected to be able to inspect it in a garage... Returning the car had no major issues. We just signed off after parking, and no additional charges were mentioned. Hopefully, there won't be any later.

This company is great, much better than Avis. They don't freeze as much money, the process is quite fast, and they even offered a free upgrade. The car was new and they didn't push any extra sales.

Pickup and drop-off were very convenient and the staff were enthusiastic. Any questions asked in English were answered thoroughly.

The customer service staff was excellent and very enthusiastic. They spoke good English and were highly efficient.

Rather than wait another 30 minutes for my car to be ready, I paid €30 for an upgrade. The car was new, but when I stopped in the Alps to fit the snow chains I ordered, there were none in the car. This made the rest of the trip quite worrying.

Like: No upselling of additional insurance or fuel extras. Very easy and straight forward booking, pick up and return.
Dislike: Personally prefer a manual transmission.

Fairly reliable

Very easy to locate and obtain/return the car. Staff was incredibly helpful and friendly.

Great, easy to use platform. Will use again in the future.

everyth'ng was very easy. perfect

application for android would be better

counter staff was very helpful.

application for android

Like: Good gas mileage!

Charged a lot more than expected, from the initial 456 euros to the final 1175 euros.

Girl at pick up was very helpful

Excelled service! Quick and no hassle

The car rental company charged an exorbitant young driver fee and forced me to take a smaller and worse car. They also required a 1500 euro deposit which they ultimately did not return.

The whole episode was a failure to provide the car I had booked and paid for . Please remove them from your provider list. Whilst enduring the hard sell I was left with the bank details of the previous customer right in front of me. There were scanned copies of their passport , credit card and driving licence - all of this legible and easy to copy or take a photo. An absolute shambolic agency.