Superb. Easy, no hassle and premium car and service.

There was no car available when picking up, waited for 4 hours, waste of time

If you don't speak Italian, I'd recommend renting from either Venice Rent or Europcar. The staff there doesn't speak English.

Very poor experience. Firstly, I booked an Alfa but was forced to choose between a nine-seater manual and automatic. Because the car was too big, I opted for the automatic and had to pay an extra 20 euros. Secondly, I purchased full insurance, but the customer service told me to report to the police for a claim. The police did not accept it and did not provide any incident number. As a result, for a small scratch, the rental company charged me 200 euros.

When we arrived at the pick-up point, they said there were no cars available and asked us to go to the drop-off point to get a car. They gave us a Jeep, which broke down after a few kilometers. The rescue team came and said the car's battery was broken and advised us not to turn off the engine. When we drove back to exchange the car, they claimed we didn't refuel it and charged us 10 euros for fuel. We had scheduled to pick up the car at 10:30 AM but ended up wasting six hours, finally getting a Peugeot 2008 at 4:30 PM. Our trip to Como was ruined. At drop-off, the final charge was inexplicably higher than what was indicated on the paperwork after the second car exchange.

The car rental location in Florence is too far from the airport!