CAR RENTAL REVIEWS ON SICILY BY CAR IN CATANIA

Car is reasonable and as expected, but pick up location is in a separate building next to the terminal nut not mentioned on the booking contract, this should be improved. It may not necessary to get full protection from web since the car rental will sell you additional insurance and you don't need to claim the excess. Further, the renter full coverage is essential for driving in Sicily.

Booking is smooth and price ia good.

was a very good car Ford Kuga automatic at a great price; process went smooth just have to do a good verification when getting the car

Waited more than an hour and the lady at the counter was very rude I asked to speak with manager and he was even ruder than her ! A completely ripoff avoid this company looks everything cheap but at the counter you have a big surprise!

5 stars

The price of hire was expensive compared to renting in other places. Maybe the Sicilians are too greedy. Pick-up was a farce: it took two and a half hours! Never before have I had such a disagreeable experience. Too many people, too few staff, and on that basis alone I would be reluctant to use Sicily By Car again. This must be better in the future.

Car was smaller than expected. Waiting in a queue for over an hour to collect the car was totally unacceptable.

Despite pre-booking a car for 10am we had to wait over 2 hours for the car. Service throughout pick up was appalling.

Like: Quick and easy drop off. Friendly staff both at pick up and at drop off.
Dislike: I was first offered a Ford Kuga, when i was specifically booked a lower class vehicle (smaller). In the end they managed to find a car within the class i booked.

The customer service was excellent, though at the airport in Catania where to pick up the car was not at all clear and we ended up waiting over two hours to pick up the car which was a bit of a nightmare.

Very professional and friendly service. At the drop off was pouring down rain and the place was a good 10 minutes walking from the airport, I asked the guy after he checked the car if he could drive me back and he did, his name was Vito. I am very satisfied.

Waited for over an hour!

Everything was ok. We got a car very quickly. Car was in a perfect condition.

Good attitude, but service is a bit slow

Like: Pick up location
Dislike: Drop off process time

Very satisfied, the service was enthusiastic. I will come again next time.

Habíamos reservado un coche a recoger en el aeropuerto de Catania. Al llegar al mostrador, había una cola tremenda y, aún teniendo la reserva, tuvimos que coger "número" para ser atendidos. Preguntamos por nuestro turno al staff de SilicyByCar y contestaron con burla "see you tomorrow"... Finalmente, tras esperar durante 3,5h y más de 80 turnos, pudimos coger el coche. Respecto al coche, excelente, nuevo y limpio. El drop off del coche, en otro mostrador que el de recogida, fue fácil y rápido.

La web muy bien, fácil e inuitiva. Recomendamos coger el seguro del coche desde la web de Easyrentcars dado que en el mostrador de SicilyByCar es más caro.

The collection took about 90 minutes, just to get through the queue - for which you had to take a ticket to reserve your place - although this was not immediately obvious. There must be a simpler and more efficient way in which to book people into cars than the systems used here - it took about 20 minutes per car - horrendous!

Plus de 2h d’attente pour récupérer la voiture, après 30min de recherche pour comprendre qu’ils ne sont pas au terminal comme annoncé. Toutefois rien à dire sur l’agence que ça soit pour récupérer ou rendre la voiture, ils ont été professionnels.

Nos ofrecieron el seguro de más alto precio sólo y cuando dijimos q no, nos ofrecieron otro más barato. No nos han devuelto la fianza de 200€ y me cobraron tras la entrega del vehículo 300€ más, estando el coche en prefectos condiciones

There was a long queue when picking up the car, the staff were unfriendly and slow. It took over an hour to get the car.

The damages that were marked on the car were a lot more than the listed in the document you receive. The amount for the child seats was also higher than what was listed originally.

Great, as always. The only problem we had with the booking was the difference in the price for the child seats.