NAHA CAR RENTAL REVIEWS

Excellent

Excellent

GPS in vehicle has English setting but most menus are still Japanese. Could not use it even after attendant tried to show me how to use. Had to fill up the tank at their specified gas station and the only information given on it is a map code. It would be better to give more information so I could use Google Maps instead of being forced to use car's GPS.

Great staff, convenient location, the process of checking in was well organized & ran smoothly.

Great deals!

The pick up time can be short.

I communicated frequently with the staff at Car Rental Okinawa and they were always very responsive and polite.

Very polite, excellent service

overall experience was very good !

rates are very reasonable

I have been given Toyota Yaris instead of the Nissan Note even they have plenty of the Nissan. The car is good clean condition but the engine gives too much noisy sound, it’s not smooth engine as the Nissan. I don’t like the rental company because at the beginning they were forcing me to sign papers that will shoulder accident penalty to my side which I totally refused because I have paid AXA insurance to waive this penalty . The office tried to trick me into this by saying I will have to pay that part of any accident and then I will be able to collect it from the insurance which is not good and not correct . Any way . The car was ok. But the built in GPS is always taking me into the Toll gates which is really costly . I advice everyone to have their own gps system in their mobile or what ever device, Better than the one in the car .

As per the website, there is an option says that if the price got discounted after the purchase and the total payment, this option will allow for the refund of the total discounted price before the date of using the car. That is totally not true. On the same day of using the car and just 2 hours ahead of receiving it, I made a search on the website and found the price was cheaper, so I canceled my booking and booked again with the new cheaper price, which was easyrentcars have done it by giving me the difference as per their promise. So people you need to keep checking on the prices till the last time .

Everything perfect

There was chinese speaking staff, but my email communication with them had to be in Japanese, so you may have to rely on Google translate. Had a small scratch on the car just before I returned the vehicle and You I Rent decided to not honour their insurance (I'm supposed to have insurance coverage with them). They made me pay 50,000 yen for repair, and another 20,000 for non-operation charge. In the end, the repair cost was only 42,500 based on the receipt they sent me. This is robbery!

Since the car renter YOU I Rent A Car decided not to honour their insurance, I had to approach Easyrentcars.com for insurance claim. Thankfully I got the full coverage from Easyrentscar.com. The customer service officers were very helpful and they helped me to recover the cost without me going through too much trouble. I strongly recommend Easyrentscar to everyone, and this company is definitely a company which we all can trust. This will be my default option for all my subsequent!

Great service at the counter.

Easy to book a car

Clear instruction, communication via Watsapp in English; Chinese. Appreciate special arrangement to pick up car @ airport on arrival due to arrival delay till 8pm.

Easy booking and clear terms

Good service

Easy booking

Nice driving experience. Honda Fit is an economical car. Quick respond from whatsapp for any enqiry even out of service period.

very good rent car company . the car clear and the price very good.

The service was very considerate and attentive.

We were kept informed 2 days before via the WhatsApp.

No drop in price for me.

They are so nice and easy to communicate that I never thought about.I appreciate the counter staff used WhatsApp to contact me in Chinese before the trip.

Vehicle had problem on automatic sliding door open (passenger side)

快捷方便～

book過多次，好用