WARSAW CAR RENTAL REVIEWS

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Very bad rental oriented only to draw money from the customer under any pretext. No contact at handing the car although they work around the clock. Generally these are scammers and not car rental.

Everything O.K

Aways great service and quality.

Perfect booking process, fast and easy.

Very difficult to find the right spot in the garage, no signs directing where to go. All spots taken when ultimately found. I had to park somewhere else. Had I less time until my flight, I would be late. Also, in the airport, it is hard to find the right way to the garage with cars for rent.

No one in offfice !!! Had to wait over one hour

Everything was great, the car as booked

The person who check the car out to us was very nice and the process was very smooth.

Car was definitely not ita own class. Corolla for intermediate?? Seriously so what is passat? And car was full of scratches.. Stuff wasnt helpful at all

Budget counter shares a space with Avis, and the actual rental was done at the Avis counter. There was only one staff member, and the customer ahead of me took a long time. The staff's attitude was acceptable, and no insurance was suggested. After photocopying my passport, it was left in the copier, and in my haste to get the car, I didn’t notice. Luckily, I realized it in time.

I don't recommend this car rental company because they operate at the AVIS counter. The staff is arrogant, and there's often a rude woman who forces you to buy full insurance. I have been living in Warsaw for many years and often rent cars. Hetzzi, AVIS Budget, and Greenmotion are all companies to avoid. I recommend Panek, Sixt, and Europcar. In Warsaw, car rentals are generally like this. Stay alert, carefully inspect the vehicle, and take photos before driving. I hope everyone takes this as a lesson.

Staff not amiable. They changed manual car in automatic car without ask me my opinion. 40 zlotys of charges because I use à débit card.

Perfect

Waited for 2 hours. First told that the issue was with a customer who had returned a dirty car and the upon returning was told there was an issue with the delivery staff. Incompetent staff. Liars and uncompationate staff.

the worst car rental on earth, I can't wait till they go out of business.

great service helped me resolve all my problems

The Express car rental office in Warsaw airport was close upon our our arrival at 2:30pm. We had to wait over 1 hour before someone showed up after our repeated phone calls to the number left on the office counter. The person who arrived had no customer service skills, did not acknowledge our wait time or even apologize. On top of it he was very rude and unprofessional. We had to sign all the documentation for our car rental prior to viewing the car. The car they offer was BMW3. As per our agreement when booking we should have been given an Infinity Q50 or similar luxury car. When we went to pick up the car we were in complete shock. The car from outside was complete dirty, covered in mud and dust as if it had not been cleaned from the previous renter (picture attached). What was most shocking was that the tires were almost completely bald and not safe to drive. Some tires had zero tread. This is not only unsafe but also illegal to drive with. With odometer of the car was over 120,000km. We immediately contacted the office however the guy who provided us with documents left right away and closed the office again. We contact the main office with our concerns and that we refused to use the car for safety reason as well as the general condition of the vehicle. The lady who answered the phone advised us that they do not have any cars to replace the current one and advised us to simply drop off the key and she will cancel the rental. This was by far the most shocking customer service we have ever experienced at a car rental facility in any airport we have been in around the world. It absolutely blew my mind. There was no one at the kiosk office at the airport to deal with. They left us with a horrific car in an unsafe condition after making us wait for more than 1hr at the airport after already traveling for 20 hours. We dropped the key off and went to Euro Car rental to rent a vehicle which came in immaculate condition and only 6,000km

I had a terrible experience with the company since the beginning. I could not collect the car on the scheduled day. Even though I had informed on a chat, I would be arriving around midnight nobody was waiting. I tried to call for almost 30 minutes without any success then I start a chat with Easy Rent Cars and after while I was informed that the car wouldn't be delivered on that day. Because the company was closed and they weren't waiting to deliver the car. Because I had to get an Uber and pay €30 to got the hotel that was far from the airport. The car didn't have the full tank of fuel it just had 1/8 of fuel what is inconvenient for the car return. The car return was the worst experience. The person didn't Return the car, was a terrible experience where I stop the car in a place and the person took while to start to check the car and she didn't say anything about I shouldn't have parked in that place I had parked the car. She took 15 minutes complaining because of the car wasn't clean but I collect the car dirt and with low fuel. Then after show pictures, she understood that I had collected the car dirt. Then the weirdest thing happened a door hit the car and doing a small scratch smaller than 5 millimetres in the bumper of the car, but she never said I wasn't parked in the correct place to return the car she got stuck with the cleaning of the car and not with the correct parked place. Because of this issue I had to pay extra €180. She refused to give the receipt at the same time and I don't even know her name in case I need it to get a receipt.

I had a good experience, even though I had the worse rental experience in my entire life EasyRentCars tried to solve my problems.

The car was dirty and seats were stained. Lowest end model car with limited standard features. No bluetooth, no automatic windows... very basic four wheels to get from point A to point B. The worst was that the car had 1/8 of a tank of gas when we picked it up at 9PM. We complained but there was nothing they could do. This seemed to be standard operating procedure for this place. I would not ever rent from Green Motion again. The phone number to call for pickup from airport was ringing busy for the first 10 minutes we called. We just had to keep calling back until the phone line was available. I would guess they do not have call waiting.

Easy Rent Cars was easy enough to use but the rental car experience was not worth the savings.

Extremely dissatisfied, they overcharged excessively. This is the worst scam I've encountered. The original rental fee was 1266 RMB, including insurance, but the final bill suddenly had additional charges, reaching nearly 5000 RMB. It's terrifying!

The staff was very friendly. I hope the pick-up process can be simplified.

Located beside the front desk of the Marriott Hotel across from the airport, unlike other rental companies which are on the first floor of the airport. It's a bit inconvenient if you have a lot of luggage.

Waited over 1 hr .Was difficult to find car on parking lot .We get a key in the office ,could’t find anybody in the garage.Somebody should take us to the parking lot .Return was easy.,but don’t give us any receipt.We are waiting for deposit $900 they took from us.Be sure when you return a car they give you a receipt.