We arrived an hour early to pick up the car, but they said it wasn't ready and asked us to wait. Later, we inquired about the daily cost of the no-deductible insurance, and after a while, they said the reserved model was unavailable. Instead, they provided us with a brand-new Toyota SUV that had only been driven 24km, upgraded for free. Pretty good service overall.
I've booked intermediate vehicle which was shown Skoda Octavia but instead you,the agent book with enterprise compact vehicle. I was with big bags and boogie so I had to pay extra for upgrade to bigger vehicle.
This was my first time renting a car abroad, and I was worried about various issues. But the Warsaw airport location was very straightforward with no hidden charges. Everything was handled very quickly and professionally. Although there were no staff members to inspect the car when picking up or returning it, there were no issues at all. I rented a Yaris, but ended up getting an upgrade to a small BMW, which was very nice.
Picked up the car from a store near Warsaw Old Town and returned it at the airport. Due to unclear airport signs, it took a lot of time. The rental experience was very smooth overall, and the staff guided us directly to the car.
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