BARCELONA CAR RENTAL REVIEWS

Not a helpful company. Wont do business with them in the future.

Hicimos una reserva online a traves de EasyRentCars. A la hora de recoger el coche nos informaron de algunos problemas los cuales para solucionar teniamos de pagar de 50€ en 50€ para solucionarnos algo (exculpandose en q al haber echo la reserva con intermediario ellos no podian modificar nada..... Pero si pagabamos, si.....jajajjaja). He ido de forma amable a pedirle un poco de ayuda al encargado y de forma muy soberbia y prepotente respondio q no se metia en ello (aún sabiendo q llevábamos dos horas intentando solucionar algo sin exito), q no se pensaba salir tarde para arreglar el problema; una vez salia del local dicho encargado le dijo de forma un poco descarada y delante de todo mundo al chico q nos atendia q si no solucionaba nada en una hora mas q nos dejara asi ( la verdad q he trabajado en atención al cliente, tengo mucha paciencia y entiendo q el empleado no tiene culpa y q el encargado se quisiera ir..... Pero todos nos queríamos ir al final....creo q hay formas y formas.....al final el encargado se fue y dejinel marron a otro empleado q de forma mucho más amable logramos llegar a un acuerdo). En fin, para mi la actitud del encargado fue completamente lamentable, no tiene ni carisma ni paciencia

Tiempo de espera para recoger el coche muy largo. El coche olía demasiado a tabaco, hemos tenido que comprar 2 ambientadores (con el ambientador normal de coches no fue suficiente, y compramos otro en spray) y se notaba que había sido limpiado solo superficialmente. Aunque en el contrato ponía que la política de combustible era lleno/lleno, nos entregaron un coche con 40% del deposito, y eso nos supuso un problema, ya que no conocíamos el consumo del coche y acabamos devolviendo el coche con más combustible de lo que tocaba.

Denying responsibility for added charges at pick up, unwilling to remove them from the agreement. We will never use them again

They did not have the address of the drop off. I called and the address that was given to me was 30 mins away so it was incorrect. I took more than an hour until I had to drop of the car at another rental company otherwise I was going to miss my flight. Later when I told them where the car was I never received an answer to make sure they had found it. Terrible customer service .

Worst customer service ever, stood in que for 3 hours to pick up car. Un helpful staff, car was disgustingly dirty with tire pressure light on. couldn’t complain as I would have been waiting another 3 hours to get another one.

They sting you with paying for the full tank of fuel in the vehicle and then a 'service charge'. The usual trying to upsell which gets boring to listen to by pushy desk staff.

Average. The rental company didn't inform me in advance through any channel that I needed to bring two credit cards. They insisted, 'no card, no car,' which made me very angry. No matter how I explained or offered to pay a cash deposit, it didn't help. I had no choice but to return to the hotel to get another credit card. But what if I hadn't brought another one when I left the country? Would I have paid but not gotten the car? Unbelievable.

Initially booked with AVIS, but remembered the unpleasant experience in Los Angeles where AVIS forced insurance charges. Switched to Europcar before the trip. Both pickup and dropoff were smooth without excessive upselling. We got the car we wanted.

Everything was smart and easy.

The wait time was too long. I was supposed to pick up the car at 1 PM, but I didn't get it until 2 PM. There were only two people in line in front of me.

Picked up the car at Barcelona T1. Waited in line for about 15 minutes. The customer service representative was very friendly and although they did try to sell additional insurance, they weren't pushy. Just say no if you don't need it. The car pickup was in the underground garage, simply take the keys and go. Returns are at the same location as the pick-up. The parking lot is next to Area A. Make sure not to park in the wrong lot, or you will have to pay. Although there was only one person checking the returned cars, the process was quite fast, taking roughly 10 minutes per car.

Laura at the check-in counter was very kind and patient.

There was quite a crowd waiting to pick up cars but they have a docket system ensures everyone takes their turn. Once at the counter all went smoothly and staff were informative and friendly.

Was good

Picking up the car at Sants Train Station is convenient with multiple subway lines available. The pickup point is in the basement of another building.

Arrived 40 minutes early. Normally, after completing the formalities at Terminal 1, I would rush to the parking lot at Terminal 2. There was no car available. Numerous phone calls were made back and forth, and it took 54 minutes past the scheduled pick-up time to get the car. It really messed up my plans. Returning the car in advance went smoothly.

Renting was ok although it took 30mins for the shuttle bus to arrive and 1h for the guys to give me a car, there was a long cue and I think it was managed poorly in terms of personnel, time, and space (too crowded).

Very convenient

Я очень долго ждал оформления (почему? Ведь машина была предоплачена). И потом снова ждал на выдаче. Мне постоянно пытались продать дополнительные опции. В конечном итоге мне выдали машину с меньшим объемом багажника, чем я заказал. Это был мой первый опыт с Thrifty, и мне не хотелось бы его повторить. У Thrifty высокий рейтинг, так что, возможно, мне просто не повезло.

Все отлично! Благодаря вам перестал заказывать машины на домашних сайтах любимых прокатчиков.

When I picked up the car, the right rear door had been hit. During my use, the right rear tire got a large 5cm hole near the rim, causing the tire to be completely scrapped. I had to return to the store to replace the vehicle and had to pay 500 euros for the tire compensation. Upon reflection, it's likely that the damage was caused by the previous collision on the right rear door. I only focused on negotiating the body damage and didn't notice the tire issue. Luckily, the tire completely deflated when the speed was not high. How do you evaluate this service? I even had to pay for the tire!