Not good, the car rental company provided poor service. They said we could drive straight out, but the barrier at the exit didn't lift. Ended up paying over two euros for parking and wasted half an hour dealing with it.
The car model was of a lower grade than expected, and the experience was very poor! I only realized this while driving because the XC60 and XC40 look quite similar, especially from the front. I picked up the car at night and didn't check it closely. This counts as deceptive practice without prior notice! It's like buying an iPhone 13 and receiving an iPhone 12 instead. Please understand the frustration.
1. They tried to sell me insurance, claiming that the one from Zuzuche wasn't valid. After arguing, I didn't purchase it at the store. 2. Online payment via Zuzuche was not accepted, and the store required full payment upfront. The duplicated charges haven't been refunded yet. 3. I booked a Ford SUV, but upon arrival, they said there were no similar cars available, offering an electric car instead. I refused and had to wait over 40 minutes to get a similar car, which was a KN.
Very dissatisfied with the rental experience.
The counter staff were extremely rude and seemed to have anti-Chinese sentiments. They refused to provide the car because my credit card had a UnionPay logo, which led to a failed pickup.
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