Before picking up the car, I was worried they might push insurance sales, but they didn't at all. They just confirmed with me that I didn’t purchase their in-store insurance. I originally booked an MG, but they gave me a Mercedes-Benz minivan instead. It was too big, and I was scared to drive it. They charged a 500 Euro deposit, which was refunded the next day after returning the car.
The entire process, from the beginning to picking up the car at the rental store, was very smooth. The customer service in Thailand was also excellent, with no additional demands.
The staff speaks English and recommended an upgraded insurance package. After refusing once, they did not mention it again. They provided a brand-new Mercedes GLA200, which was very easy to drive and spacious. During the return process, the staff conducted an on-site inspection.
This was my first time using EuroCar, and I'm very satisfied. The staff were patient and thorough. Since I was going on a long-distance trip, they specifically picked a car suitable for long drives. The car was very new and equipped with adaptive cruise control and driver assistance features, which significantly reduced the driver's workload on the highway. I'm very grateful.
The staff member at Europcar in Barcelona, a man, insisted I purchase their insurance even though I already bought full coverage. After a lengthy back-and-forth, he finally gave in. I rented a Ford Focus but was given a Skoda instead. When returning the car, I had only used one-third of the fuel, yet they charged me over 80 euros. Is Spanish fuel made of gold? I asked the Zuzuche customer service team to inquire about the charges, but after two weeks, I still didn't get a detailed breakdown of the fees. This kind of charge feels very shady. Next time I visit Barcelona, I will personally stop by and address that scoundrel directly.
The staff was polite, and there weren't many people. However, they pressured me into buying insurance and claimed it was mandatory if I planned to cross the border.
I actually went to a HERTZ store. I had an appointment to pick up the car at 9 AM, but since no one answered the phone when I called the store, I was worried they might not actually be open, so I ended up arriving around 10 AM. The staff member at the store initially told me that I was late and wanted to charge me a delay fee. Later, she mentioned I needed to purchase a €100 insurance but didn't explain it clearly with patience, just informed me about it and emphasized it was not mandatory. She said the email order she received didn't mention insurance, and when I showed her the reservation sheet, she didn't check it and simply replied, 'I don't understand,' before returning all my documents and asking me to contact customer service myself. After observing for a while, I noticed she spent quite a bit of time explaining this issue to the next two customers, but at least she gave them more detailed information than she did to me. Finally, at around 11:30 AM, I got the car, thanks to the timely callback from the customer service team at Zuzuche, who communicated with her again, and she finally clarified that the insurance was just being mentioned as an option.
Hardly any waiting! The process was very fast, but there was no signal in the underground garage, so I had to go to a place with signal to upload the car condition photos.
Very satisfied. After I got the car, there was a constant warning about the key's low battery. I drove for a few days but couldn't find a place selling button batteries, so I let it go. Of course, the remote functions of the key worked perfectly during the rental period.
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