MALAGA CAR RENTAL REVIEWS

Everything was good

Vehicle was great, counter staff okay, however possibly a 'lost in translation' moment

Nice staff, very efficient. Nice car.

Super price. Super easy

The car had quite a few scuffs other then the ones mentioned, but I've told the staff and updated them. No issues when returning the vehicle.

Perfect.

good experience

good experience

Terrible customer service and unhelpful rude staff.

Easy to find, quick transfer, hasslefree pick up

as every time - easy to book

The wait for the car was unacceptable, especially as the wait was only to be directed to an electronic machine to enter my details myself. No apologies made for the wait, and limited instructions on how to return the car. I did get a free upgrade to a bigger car, however a bigger car in Malaga town centre is not that easy to fit into the tight spaces. It was very good value for money though at only £4.50 for 6 days, can't complain about that! Drop off was quick and easy, and thankfully all the car rental drop-offs are in the same place in the airport.

Terrible service and poor quality car. Heaped on charges at rental office and doubled the cost of the hire.

The best I saw ever

Advisors very rude. Conned into buying premium insurance attitude take or leave - leave your stranded. Waited 1 hour 20 mins to be attended too. Rushed through paperwork. Did not explain small print and clauses. Returned car 2 hours early forced to pay 50 euros or miss my flight home. Never ever again will I deal with this company. They won’t respond to complaints okcarrental block you. Horrendous experience.

Great company!

First option ever

estoy muy molesta porque a pesar de que le pregunté en 3 ocasiones a quien me atendió sobre lo que me cobraban de retención por gasolina, me confirmó por 3 veces que se me devolvería toda la cantidad y es más al devolverlo volví a preguntarlo y me confirmaron que me devolverían el total menos 0.99€ de gastos de gestión. hoy he mirado mi cuenta y me han devuelto 16€ menos . Engañan a todo el mundo y yo devolví el coche 3 hs antes, con el tanque lleno y en perfectas condiciones. Ya me paso con la empresa Del Paso que no cobntrataré mas con ellos y con Goldcar ya me ha pasado en otra ocasión y si siguen igual tampoco contrataré mas con ellos

I had already purchased additional insurance from a domestic insurance company on the ZuZuCar website, but even after clearly stating that I did not need additional insurance when picking up the car, the rental company still charged me 95.65 Euros for additional insurance from the credit card pre-authorization. Since I lost the contract and driver's license in the car when returning it, it's unlikely I can reclaim the charges. It's really disappointing that Avis, as a well-known international car rental company, resorts to defrauding customers for illicit gain.

It was very confusing to find the place where we had to take the shuttle from the airport. It took us almost an hour to find the place since on our tickets it was written that the car was to be picked up at the airport.

The car was average but what was really annoying was the inability to pay the deposit via debit card or Amex. This meant having to pay the excess premium insurance. Very frustrating. Would go with another provider. The car also had warning lights on when we departed and wasn't clean.

Car was in poor condition, badly cleaned. The staff was not friendly at all.

Easy and efficient pick up friendly staff on pick up and drop off

Easy to use

Car was fine, baby seat was poor quality.

Easy rent form start to finish All damage pointed out & documented with photos & sent as email 10 minutes for pick up & 5 mins at drop off Good communication through out

Easy to use app Made the whole process stress less from start to finish