MALAGA CAR RENTAL REVIEWS

Vehicle was great, counter staff okay, however possibly a 'lost in translation' moment

Vehicle was with damage

Dirty car scratched rude staff overcharged on pickup. flagged previous damage on return AVOID

good experience

good experience

La voiture n’était pas très propre et grêler mais c’était un Bon véhicule et excellent rapport qualité prix

Très facile d’emploi et excellent tarif

Terrible customer service and unhelpful rude staff.

ACE turned out to be Gold Car rentals which I have used before and had terrible service from obnoxious staff. The service was not much better this time. The car was in an awful state, scratched and dented, the wing mirror hanging off, and dried vomit on the rear seat.

The best I saw ever

Advisors very rude. Conned into buying premium insurance attitude take or leave - leave your stranded. Waited 1 hour 20 mins to be attended too. Rushed through paperwork. Did not explain small print and clauses. Returned car 2 hours early forced to pay 50 euros or miss my flight home. Never ever again will I deal with this company. They won’t respond to complaints okcarrental block you. Horrendous experience.

The operator at rental desk charge us for more than 100€ first without saying anything at all. Then we claim that there is no hidden cost which we should pay and then they start talking about insurance! Very tricky

You get what you pay for - very cheap but really grumpy customer service when you refuse to take out their insurance. Car quite scratched so we had to take lots of photos and video before setting off. Fine.

estoy muy molesta porque a pesar de que le pregunté en 3 ocasiones a quien me atendió sobre lo que me cobraban de retención por gasolina, me confirmó por 3 veces que se me devolvería toda la cantidad y es más al devolverlo volví a preguntarlo y me confirmaron que me devolverían el total menos 0.99€ de gastos de gestión. hoy he mirado mi cuenta y me han devuelto 16€ menos . Engañan a todo el mundo y yo devolví el coche 3 hs antes, con el tanque lleno y en perfectas condiciones. Ya me paso con la empresa Del Paso que no cobntrataré mas con ellos y con Goldcar ya me ha pasado en otra ocasión y si siguen igual tampoco contrataré mas con ellos

I had already purchased additional insurance from a domestic insurance company on the ZuZuCar website, but even after clearly stating that I did not need additional insurance when picking up the car, the rental company still charged me 95.65 Euros for additional insurance from the credit card pre-authorization. Since I lost the contract and driver's license in the car when returning it, it's unlikely I can reclaim the charges. It's really disappointing that Avis, as a well-known international car rental company, resorts to defrauding customers for illicit gain.

When picking up the car, even though I told the counter staff that I had purchased additional insurance from Zuzuche, they insisted that I buy comprehensive full coverage for 276 Euros. When I needed urgent help, they just said it was my negligence, so they didn't provide any support or assistance! Had to deal with the tow truck company myself, which cost 100 Euros. Very disappointed!!!

Easy and efficient pick up friendly staff on pick up and drop off

Easy to use

Car was fine, baby seat was poor quality.

The car petrol cap lock was broken- it was lose which maybe a safety issue? The car was clean and drove well.

Everything was smooth as usual

Yana was great!!

Easy rent form start to finish All damage pointed out & documented with photos & sent as email 10 minutes for pick up & 5 mins at drop off Good communication through out

Easy to use app Made the whole process stress less from start to finish

Todo perfecto , el coche tenia algunos arañazos cuando lo cogí, pero no supuso ningún problema.

Servicio perfecto y sin ninguna pega que poner.