SEVILLA CAR RENTAL REVIEWS

Acceptable

It is recommended to have someone assist during pickup.

Great attitude! Highly recommended.

Service is acceptable.

Very good, and the user experience is great.

I clearly bought full insurance and the order specified that collision insurance was included. However, at the pickup, they insisted that I didn't have collision insurance and if there was any damage, I would have to pay 1600 euros. They forced me to buy collision insurance again!

The car rental and exchange process is very convenient, easy to find at both the airport and train station. The vehicle was in excellent condition! It was a nearly new SUV from SsangYong.

The staff clearly explained the rental process, precautions, and fee structure in detail. The rental company at Sevilla train station is on the second floor, facing the train stops. The car pickup point is on the ground floor parking lot, easy to find. Both pick-up and drop-off are mostly self-service.

The first experience of renting a car was pleasant, and the customer service was accessible and prompt.

Okay

The car promised by the rental company was a Mercedes, but a different brand was provided instead. It had poorer power and comfort. Knowing that the requested model was unavailable but not informing the customer feels deceptive.

Located on the second floor of the train station, it's easy to find. The car pickup is quick and self-service to the parking lot, with staff assistance and enthusiastic service. Returns are also at the train station. You can find clear Europcar locations at almost every train station and airport.

Very good

No issues with communication in English.

We were given a Volkswagen instead, which was nice.

Picked up the car at 11 PM, no queues.

The local staff are quite accommodating. We arrived early and they allowed us to pick up the car after a quick greeting. Both pick-up and return processes were smooth. They also suggested adding some insurance for 4 euros a day, which made us feel more secure.

I couldn't cancel my car rental due to special circumstances. Why?

An additional tax of €8.09 per day was charged.

Terrible experience. I picked up the car in Seville and returned it at Malaga airport, and was scammed out of 30 euros. The return location at Malaga airport was inconsistent with the address in the manual provided by Europcar. The manual directed me to a private rental car street where I couldn't find Europcar. After asking several people, I finally found it in an underground parking lot, but nobody told me it was on level -2. It was extremely difficult to find and I wasted 45 minutes. They charged me an extra 30 euros because the gas tank was not completely full, even though I had refueled just before returning the car. The agent claimed I needed to pay 30 euros for almost half a tank or go out and refuel again! I had already spent a long time trying to find the return point and didn't have time to refuel, so I paid the 30 euros, almost missing my flight. It was an outrageous scam seeing me in a hurry. Because I had purchased full insurance, they couldn't find any other issues and just scammed me for the fuel. The manual they provided had the wrong return location and did not mention it was at level -2 in the airport parking lot. Awful European company! When picking up the car, they tried to sell me an upgrade, giving me a car with a very small trunk that could barely fit a 26-inch suitcase. They insisted on charging extra for a larger car and pushed additional insurance and GPS, even though I had already bought full insurance. They really just scam Asians!