Very satisfied. The car inspection environment allowed both parties to communicate effectively, take photos, and record videos for evidence, which was useful when returning the car.
English service is available. Unable to reach anyone by phone in the morning, as calls go through the main switchboard. Fortunately, there were staff at the parking lot by 8:00 AM.
Car pick up was smooth. Car condition was good. Car performance was not good. Air conditioning was not working properly. Car pickup was low . On hilly upslope roads car had no energy .
“Throughout the southern region of Thailand, you can visit two islands: Phuket and Koh Samui. We chos”
About Hertz:10.0/10
The service from the Hertz employee was excellent. After not traveling for a few years due to the pandemic, my international driving permit had expired. She patiently listened to my situation and still rented me the car. This could have been a big problem in some other countries.
The car was a little old but was fine for what we needed. The windscreen washer neeed to be replenished as it hadn't been checked prior to our pick up.
The car was not as advertised. The online pictures showed a hatchback YARIS, but the car I received was a sedan version of the YARIS. The car was old with many scratches and damages. I didn't purchase the full package insurance. When returning the car, they noticed some white dust on the front tire, but the metal parts were intact. They tried to blame me for damages, and only after I made a fuss did they say it was fine.
Car hire locations (incl. in-airport & off-airport)
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